Front Office Porter

2 weeks ago

London, United Kingdom The Fife Arms Full time

Front Office Porter - Relocation Opportunity - Braemar, Scotland

We have an exciting opportunity to join our Front Office Team at The Fife Arms as a Porter.

As a Porter, you will consistently provide first class service to our guests, exceeding the expectations of their experience in every aspect of their stay.

As Porter you will be responsible for:

  • Providing an exceptional guest experience from check-in to check out.
  • Assisting guests with luggage, ensuring a smooth transition from the entrance to the Reception desk.
  • Safely handling and transporting guests' luggage to their rooms or other designated areas.
  • Ensuring the safety and security of guests by conducting regular walk abouts throughout the hotel, ensuring that fire doors are closed and that there are no health & safety hazards.
  • Ensuring a presence on the front desk throughout the day, completing the Porter checklist.
  • Ensuring guests requests are delivered with efficiency and effectivity.
  • Ensuring that public areas are maintained clean, well-maintained, and aesthetically pleasing.

No experience? No problem. Just bring a strong work ethic, a passion for hospitality and brilliant customer service and we'll teach you the rest.

You'll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Porter will have:

  • The enthusiasm and willingness to learn
  • A thorough understanding of Security, Health & Safety and COSHH
  • Initiative, emotional intelligence and strong communication and organisation skills.
  • The ability to work under pressure
  • A passion and ambition to deliver exceptional experiences
  • A willingness to work to the high standards that are demanded from a luxury establishment

What's in it for you?

  • 30 days holiday
  • Free annual guest experience for you and a plus one
  • Pension
  • Free food and drinks whilst on shift
  • Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca
  • Amazing sports and social events led by local social committees
  • Life Assurance
  • Health benefits including a health cash plan
  • Employee Assistance Programme
  • Career development opportunities tailored around your aspirations and goals


About Artfarm and The Fife Arms Hotel

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, Fish Shop Restaurant & Fishmongers in Ballater, The Audley Public House & Mount Street Restaurant, and Farm Shop in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie's our glamorous and elegant Whisky Bar, Elsa's our Art Deco Cocktail Bar, and our more relaxed Drawing Room - all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.

Want to join the family? Apply today

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