Night Front of House Porter

3 months ago

London, United Kingdom Royal Lancaster London Full time

**#JoinOurHappiness**

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a **Night Front of House Porter** within our Front Office Team

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career

Joining our independently owned and 5-star hotel as a **Night Front of House** **Porter**, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Service Charge from Room Revenue
- Complimentary night stay for 2 at the Royal Lancaster London
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus up to £200 per referral
- Cycle to work & workplace pension schemes
- Annual season ticket loans
- Employee recognition schemes and Social Committee events including gala dinners and much more
- In your role as a
**Night Front of House Porter** within our Front Office family, you will be surrounded by a dynamic and passionate team working in a fast paced environment. Creativity will be a key element to your role and success, as you will be committed to providing the best product to our guests.

**Key Duties and Responsibilities**:

- Be present in the lobby when require in order to greet and assist guests in a polite and friendly manner in line our LQA & AA Standards
- Ensure that all ad-hoc information provided to the guest is correct and reliable
- Be familiar and up to date with hotel offers and services (special packages, restaurant services, etc)
- Maintain confidentiality of guests at all times
- Anticipate guest needs and to use available knowledge in order to exceed guest expectations
- Maintain a positive approach at all times, especially when handling any issues or guests
- Read the Handover and Shift logs at the commencement of each shift and complete entries as appropriate according to the departmental procedure.
- Provide, all standard porter services for hotel guests in line with SOPs
- Delivering guests’ requests, Delivering and storing guest luggage
- Rooming guests as per LQA & AA Standards and actively upsell hotel rooms and F&B offerings
- Keeping track of the pantry inventories and stocking up the pantries when required
- Ensuring that all rejected linen from the panties are kept in the appropriate skip
- Ensuring that the Linen Room & Luggage Room areas clean and tidy at all times
- Reporting any lost property items and follow the appropriate SOP to log and store the item
- Placing carpets in the lobby during rainy weather

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team

**All applicants must be legally eligible to work in the UK.**

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