Night Porter
6 months ago
**Position**:Night Porter
**Division**:Front Office
**Department**:Concierge
**Position Reports To**:Night Manager, Head Porter, Concierge, Senior Concierge, Assistant Head Concierge, Head Concierge and Front Office Manger
**________________________________**
**Tasks/Responsibilities**:
- Objective:_
- To provide an efficient, polite and courteous service on arrival and departure of guests in the Hotel during the night. To be a part of a team of people with passion and style, delivering caring and professional service. To have a high degree of guest recognition and to be able to assist hotel guests with bags and messages in a professional manner.
- To ensure every guest receives service that is consistent and in line with COMO Metropolitan London’s mission statement and required LQA Standards.
- Function:_
- Attend handover.
- Prepare porter activity sheet.
- Check the luggage rooms for tidiness.
- Remove and replenish face cloths for arriving guests.
- Collect newspaper bags.
- Check the newspaper reports and order necessary requests.
- Empty rubbish bins in back office.
- Check the gym for tidiness and replenish necessary item.
- Prepare and deliver newspapers to guests according to newspaper reports.
- Post newspaper charges and file report in designated folder.
- Deliver Daily Mail newspaper to Mr Orchard and Greet accordingly.
- Clean Main Entrance.
- Check Lobby is tidy through the night.
- Deliver laundry to valet if any requests.
- Be fully conversant with fire and emergency procedures.
- Handover required information to early porter shift.
- Perform all tasks to LQA standard.
**Extra Duties**:
From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.
**Job Types**: Full-time, Permanent
**Salary**: £25,200.00 per year
**Benefits**:
- Company pension
- Employee discount
- Profit sharing
- Referral programme
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Bonus scheme
- Tips
Ability to commute/relocate:
- London, W1K 1LB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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