Call Centre Advisor

3 weeks ago

London, United Kingdom Specsavers Full time

Call Centre Advisor - Peckham

Our Call Centre Advisors are a key part of our Specsavers business helping the store to deliver excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries. This is a multi-skilled role working closely with our store teams and Directors.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

Whats on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

  • Salary 8.80 - 11.64
  • Hours - 32 - 40 hours per week (weekend working is essential)
  • Specsavers Perks our discounted benefits scheme
  • Outstanding clinical and professional development opportunities
  • Discounted hearing and eyecare benefits

Your role

  • Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
  • Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak. Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
  • Manage cancellations and where appropriate rescheduling appointments
  • Confirm appointments with patients ahead of time to ensure the smooth running of clinics
  • Dealing with telephone queries and responding to online or email queries within agreed SLAs
  • Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
  • Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
  • Advise customers of the current promotions and any relevant contact lens or product information.
  • Support the Directors with ad-hoc tasks as required
  • Act as an ambassador for Specsavers at all times.

Essential Skills

  • Fantastic communicator, able to adapt communication style to suit the audience with a brilliant telephone manner.
  • A high level of interpersonal skills with the ability to build working relationships with a wide range of people
  • Experience of working in a fast-paced administration environment
  • Excellent administration and organisational skills
  • Systems literate, able to use different IT systems effectively including Office 365
  • Excellent customer service approach, able to provide support and reassurance to customers
  • Team worker with a positive can-do attitude

Desirable Skills

  • Previous experience of working in a call centre environment.

Specsavers behaviours

  • Friendly welcoming and likeable, customers can immediately tell you're pleased to see them.
  • Enthusiastic customers can tell you enjoy your job and genuinely care about helping them.
  • Attentive you dont keep your customers waiting, they can tell they are your priority and that their time is important to you.
  • Professional your Specsavers uniform is well-presented, you are respectful, and you share your knowledge using clear explanations.
  • Interested ask open questions, listen to responses, and use them to help your customer make the best choice for their needs.
  • Helpful you are clear in your intention to provide the best solution, that you want them to be confident in their decisions and that you are not just trying to sell or upsell something.

Find out more

If you are comfortable with the responsibilities were looking for and are excited by this opportunity, were excited to hear from you. Head to our website to learn more about the role, or even better, apply now.

  • Call Centre Sales Advisor

    7 months ago

    London, United Kingdom CCA Recruitment Full time

    **Role: Call Centre Inbound Sales Advisor** **Location: Camden, London** **Salary: £29,000 & competitive bonus scheme** **Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm - working 40 hours per week** Are you looking for a company that rewards you? A growing company that has a clear progression path? Do...

  • Call Centre Advisor

    1 week ago

    London, Greater London, United Kingdom TSMG Full time

    TSMG is seeking a talented and driven individual to join our team as a Call Centre Advisor with Norwegian language skills.In this role, you will be responsible for handling customer inquiries and resolving issues via phone, email, and chat. You will also have the opportunity to work independently and as part of a team, communicating effectively with internal...

  • Call Centre Customer Advisor

    1 month ago

    London, Greater London, United Kingdom Intrum Justitia Full time

    Role Overview:Intrum Justitia is seeking a dedicated Call Centre Customer Advisor to join our team in Reigate, Surrey. This role involves providing exceptional customer service and support to clients with financial difficulties.About the Job:Respond to customer inquiries and concerns in a professional and empathetic manner.Develop and implement tailored...

  • Call Centre Booking Advisor

    6 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...

  • Customer Servicdes Agent

    6 months ago

    North London, United Kingdom Colbern Limited Full time

    836195-2470-2499 NCD Customer Services Agent Islington Contract £19.05 per hour Our client is looking for an experienced Call Centre Customer Services Agent. We are currently seeking front-line telephony advisors with prior experience in a fast-paced call centre setting. The first part of our recruitment process is to send your CV. Should you be short...

  • Call Centre Agent

    7 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Call Centre Agent **to join the business based out of their **Sidcup** Dealership. This role would be ideal for anyone with an interest in the **Automotive** industry, or an experienced **Sales/Customer Service Advisor** looking to increase their OTE. **About the role** - Communicate with...

  • Call Centre Agent

    7 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Call Centre Agent **to join the business based out of their **Sidcup** Dealership. This role would be ideal for anyone with an interest in the **Automotive** industry, or an experienced **Sales/Customer Service Advisor** looking to increase their OTE. **About the role** - Communicate with...

  • Call Centre Agent

    7 months ago

    London, United Kingdom Conviction Global Full time

    Job Title: Call Centre Agent (BPO) - UK Summary: The Call Centre Agent in the Business Process Outsourcing (BPO) sector operates within a fast-paced environment, handling inbound and outbound customer calls. The role involves providing exceptional customer service, resolving inquiries, and supporting clients in various industries. Key...

  • Facilities Service Centre Advisor

    7 months ago

    London, United Kingdom Transport for London Full time

    **Organisation** - Commercial Development **Job** - Customer Care **Position Type** - Full Time Facilities Service Centre Advisor 044385 Band 1 **Salary**: Cira £30k per annum depending on experience Contract Type: Permanent Location: Palestra (one day a week from home after completion of training) Role Overview Asset Performance & Facilities have an...

  • Call Centre Assistant

    7 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy speaking to people on the...

  • Revenues Officer

    7 months ago

    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 22-04-24 until 15-07-24 with a possible extension. We are currently seeking front-line telephony advisors with prior experience in a fast-paced call centre setting. This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and...

  • Call Centre Agent

    6 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a Call Centre Agent to join the business based out of their Edgware Dealership. We are currently looking for a **Call Centre Agent **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully...

  • Call Centre Advisor

    7 months ago

    London, United Kingdom Expert Law Full time

    Accidents Direct is a leading Claims Firm and are looking to hire a permanent Telesales Executive to work within their Claims team. In this role the successful applicant will be speaking to potential clients looking for Immigration Advice and help with their Personal Injury and Housing Disrepair Claims. This position does not require any cold calling and...

  • Call Centre Assistant

    7 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy...

  • Call Centre Assistant

    7 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributes **and experience**: You must be customer focused You must have a positive attitude and work well within a team You must be reliable and have excellent time keeping You must enjoy...

  • Contact Centre Advisor

    7 months ago

    London, United Kingdom BRACKENBERRY INTERIMS Full time

    **About the Role** **Responsibilities**: - Provide exceptional customer service as the first point of contact for residents. - Actively listen and demonstrate empathy when supporting residents with their needs. - Work towards achieving positive outcomes by focusing on swift resolutions to enquiries. - Answer inbound calls within agreed service level...

  • Call Centre Assistant

    7 months ago

    London, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Harrow, London** **Salary - £11.44 per hour** **Hours: Full Time - 40 hours Will inclde 1 weekend day working** **Training provided** For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes - and that’s where you come in. So,...

  • Call Centre Agent

    7 months ago

    London, United Kingdom Whitewill Real Estate London Full time

    Job Overview: As a Real Estate Call Centre Agent, you will be the first point of contact for clients and prospective customers interested in real estate services provided by our company. You will handle inbound and outbound calls, providing information, answering inquiries and qualifying prospective buyers before passing them on to our brokers. While you...

  • Call Centre Agent

    6 months ago

    London, United Kingdom CARE HOME FINDER LTD Full time

    **PRIMARY JOB FUNCTION** - To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. - To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact...

  • Call Centre Representative

    7 months ago

    London, United Kingdom BSR Health Full time

    **Call Centre Representative**: - **Central London - on site**_ **up to £28,000** We are looking for a smart, presentable, charismatic individual with excellent written and verbal interpersonal skills to join a growing team within a private clinic in Central London This non-patient facing role will be based on site and dealing with patient bookings and...