Customer Success Executive

7 days ago

Richmond, Greater London, United Kingdom Gumtree & Motors Full time

You are only a few clicks away from helping millions of car buyers and sellers 'Search Less and Live More'


At
we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind.

That's why we are transforming into the preferred destination to find a car, so people can spend less time searching and more time living.


Through our brand,
eBay Motors Group (eMG), we help car dealers reach millions of in-market car buyers across , Gumtree Motors as well as our network of partner sites that includes eBay Motors.

eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.


The role:

A Customer Success Executive will be a
supportive partner for our customers at every stage of the buying process.

Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals.


Adopting a customer first strategy, the customer success team own end to end management of customer queries and complaints and provide product performance and best practices to our car dealers.


Your key responsibilities will include:

  • Developing customer relationships to promote growth and retention, delivering outstanding customer service.
  • Send and follow up on insights, news
- letters etc. Including product updates, and facilitate training for existing customers.

  • Champion and promote the brand and products in an effective manner
  • Educate dealers on performance to reinforce value
  • Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
  • Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
  • In depth knowledge of all internal administrative and operational systems and processes
  • Wellinformed of industry insights and competitors
  • Support with ad hoc projects where necessary
  • Support sales by identifying commercial opportunities and threats
  • Be the voice of the customer, feedback internally customer sentiment

What are we looking for?
We're looking for an empathetic, patient, customer focused, commercially minded individual with strong technical abilities who displays the following attributes

  • Driven and highly motivated to ensure customer loyalty and satisfaction
  • A passion for speaking to new people and building relationships
  • A proactive approach


 Great communication skills
  • Excellent written and spoken communication
  • A solution orientated approach to problems
  • A highly organised approach to your work
  • A customer first approach

Perks:

Benefits are an essential part of your total compensation for the work you do every day.

Whether you're single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package.

This includes:

  • 25 days holiday per year increasing with length of service.
  • Private health insurance.
  • Private dental insurance.
  • Income protection policy.
  • Hybrid / Office based working available

Diversity & Inclusion at Motors


Here at we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join , you can be you

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