Customer Experience Team Member

1 week ago


Richmond, Greater London, United Kingdom Ambassador Theatre Group Full time
Richmond Theatre is one of the most beautiful of all the Frank Matcham theatres.

Built in 1899 as the Theatre Royal and Opera House, and refurbished in 1991, it is now operated and managed by Ambassador Theatre Group, renowned for its productions and highly successful management and ownership of theatre venues throughout the country.

Established as one of the most successful theatres in the country, presenting a wide range of quality drama, record breaking musicals, opera, dance and family entertainment each year, Richmond Theatre welcomes a quarter of a million theatregoers to over 40 outstanding productions annually, performing for about 49 weeks a year.


Are you great with customers, but looking for something a little bit different? We're looking for customer-focussed staff who'd like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment.

Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important.

We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our Customer Experience Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care.

You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging.

You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.


If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

Closing Date:

at 23:59

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