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Clinical Support Team Administrator
3 months ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust.We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
***JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
Job overview:
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information, maintaining a strong degree of confidentiality and able to demonstrate impressive administrative skills?
If you have said yes, yes, yes then we might just have the role for you
We are seeking to recruit an enthusiastic and motivated Clinical Team Support Administrator to work with us at Thurlow House.
We are part of the Children's, Family and Young Persons (CFYP) Care Group within the Norfolk and Suffolk Foundation Trust.
We are pleased to offer this post on a substantive and full-time basis.Main duties of the job:
The successful applicant must demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
They must also have excellent customer service skills and experience of working within an administrative role, be a competent typist and have a good understanding of the grammar and punctuation.
The successful applicant will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages.
The main tasks of the role would include Referral Management and Triage Administrative Support.
Working for our organisation:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:
- NHS pension
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
- Relocation packages.
Detailed job description and main responsibilities:
Please see attached Job Description.
Essential criteria:
Benefits included with this role are:
- NHS pension
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
Person specification:
Experience:
Essential criteria:
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with mínimal supervision
Desirable criteria:
- Staff supervision / appraisal process
Qualifications:
Essential criteria:
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
Desirable criteria:
- Knowledge of Trust electronic record system
Skills:
Essential criteria:
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Ability to coordinate and prioritise management diaries.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Knowledge:
Essential criteria:
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria:
- Knowledge of medical terminology
Other:
Essential criteria:
- Able to work flexibly across a range of different sites/offices
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and divers