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Welcome Desk and Stage Door Receptionist

3 months ago

Fareham, Hampshire, United Kingdom Trafalgar Entertainment Full time

JOB DETAILS:
***
Job reference
REQ00945

Date posted
31/05/2024

Application closing date
21/06/2024

Location
Fareham

Salary
£17,800 pro Rata

Package

Contractual hours
30

Basis
Part time

Job category/type
Box Office

Job description
JOB DESCRIPTION & PERSON SPECIFICATION

  • Job Description
  • KEY INFORMATION

Role Title

  • Welcome desk and Stage Door Receptionist
    Reports to
  • Guest Experience Manager
    Hours
  • Full Time 30hpw
    Contract
  • Permanent
    Salary
- £17,800 Pro Rata
Holiday

  • Pro Rata
    Location
  • Fareham LiveABOUT TRAFALGAR ENTERTAINMENT (TE)
  • We're a leading theatre and live entertainment group with a national and international footprint.
  • Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focused on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and liveevent spaces, and the distribution of livestreaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O'Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.
  • ABOUT TRAFALGAR THEATRES

Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We are growing fast, we are confident in what we do, and we are ambitious about the future. There has never been a better time to get on board.

  • Fareham Live is currently under construction. Once completed, it will be a multiuse venue consisting of a main house with 800 seats, a second space with 120 seats, and additional space for classes and events. The venue will also have café and bar spaces and will be fully accessible and modern. It is expected to open its doors in the autumn. Roles in new venues are highly sought after, and being a part of the opening team is a unique and special opportunity.
  • We are passionate about entertainment, audiences, and the live experience and we value
    Creativity, Collaboration, Excellence and
    Respect.
  • ABOUT THIS ROLE
  • The main responsibilities of the
    Stage Door & Welcome Desk Receptionist will be:
  • This posisition will be the hub of all backstage/Welcome Desk communications and administrative systems.
  • Assist with the security of backstage areas: monitoring of all people entering/leaving the building via Stage Door; the maintenance of signingin and signingout records and the management of the issue and return of keys and radios
  • Provide a reception service for the 'back of house' entrance to Fareham Live, including receiving deliveries, directing visitors, assisting with artistes' enquiries, and helping staff as required
  • Providing an excellent and efficient switchboard service and transferring calls to appropriate members of staff or departments.
  • Understand and implement Health and Safety, Fire Safety
  • Effective use and maintenance of our ticketing database and systems
  • Manage ticket requests from companies, charities, promotions, and membership schemes
  • Excellent customer service including dealing with general enquiries, booking tickets and hospitality and maximising sales
  • This is not an exhaustive list of duties. from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.
  • ABOUT YOU
  • Key attributes:
  • Passion for theatre / live entertainment
  • An exceptional eye for detail for written, numeracy and verbal communication
  • Willingness to learn new skills
  • Great team spirit
  • Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues
  • Understanding of health and safety
  • Ability to work effectively during busy times

Your Experience

  • Provide excellent organisation and ability to prioritise time critical tasks
  • Flexible to adapt to the business needs and work calmly under pressure
  • Computer Literate
  • Previous experience working in theatre or an entertainment venue ideal
  • Ability to work alone

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.