Assistant Underwriter

2 weeks ago


Swansea, City and County of Swansea, United Kingdom ERS Administration Services Full time

Overview:
Can you deliver great service?

The location for this role is our Swansea office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Reporting to a Team Leader, your main responsibilities in the role will be to:

  • Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal
  • Act as a key liaison between the business and our customers providing regularly updates on every stage of the process
  • Maintain effective working relationships with brokers and other stakeholders
  • Produce policy documentation, creating and issuing correspondence to customers and brokers
  • Play your part in a culture of change as an individual and as a team member

We'd like to hear from you if you have

  • The ability to work, both, as part of a team and independently
  • A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence
  • A keen eye for detail and high level of accuracy
  • A deep understanding of what good customer service involves
  • Excellent organisational skills and the ability to prioritise
  • The drive to continually improve the way we work and the services we provide

What you'll get in return

  • Training and Support
  • Flexible employee benefits including a range of discounts from retailers
  • Bonus opportunities
  • Annual salary review
  • Opportunities to progress your career with ERS

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