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Call Centre Advisor

3 months ago

Paignton, Torbay, United Kingdom gap trading Full time

Call Centre Advisor
Paignton, Devon

Full + Part time hours available

Temporary Ongoing (March - July)

We are currently recruiting for Call Centre Advisors in Paignton for a well known Garden retailer.


The role of a
Call Centre Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

As a
Call Centre Advisor your duties will include but will not be limited to:

  • To process orders by post and telephone with accuracy and with attention to detail.
  • To deliver effective solutions to customer queries and concerns with a commitment to ownership.
  • Occasionally making outbound calls to customers with solutions to an earlier query.
  • Introduce customers to weekly special offers and activate discount options on orders.

Key for the role:

  • Grade C or above in Maths and English
  • Previous Customer Service experience within a facetoface or office environment (desirable)
  • Excellent written and verbal communication skills (essential)
  • Ability to objection handling and appease any complaints should they arise (desirable)
  • Work well under pressure (essential)
  • Flexibility to work in different areas of the department.

Hours & Pay

  • 9am to 6pm (The site runs 7 days a week and offers a flexible working rota which can include full and part time hours with weekend days being part of your rota.)
  • Basic hourly rate of £11.61 per hour
Full comprehensive training provided.

Site also has onsite canteen, a large carpark, local amenities and accessible via public transport

Salary:
£11.61 per hour

Work Location:
In person

Reference ID:
SPAIGCS52