Customer Care Advisor

2 weeks ago


Banbury, Oxfordshire, United Kingdom Plus One Recruitment Full time
Our client is an outsourcing company based in Banbury. They are looking to acquire the services of a Customer Care Advisor to join their growing team.

The ideal candidate will have previous experience working within a Customer Service role and be happy to speak on the telephone.


Key Responsibilities:
Managing and promptly responding to customer queries across various channels to achieve a first-contact resolution whenever possible.
Handling customer inquiries via telephone, email, and webchat.
Taking ownership of queries and escalating them through the appropriate channels when necessary to ensure timely resolutions.
Maintaining accurate records of customer interactions on their accounts, by company policies and procedures.
Identifying opportunities to enhance processes and improve customer satisfaction.
Experience working on own caseload in line with SLAs.
Demonstrating active listening skills to truly understand and address customer needs.
Assess and make reasoned decisions on company expenditure regarding instructing third-party inspections and repair costs.
Reinforce the review and implementation of existing and new policies within the Customer Care Department.
Visit brokers and dealers with senior management as required.
Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases

Key Skills and Experience:
Previous Customer Service experience related to the role.
Excellent verbal and written communication skills.
Problem-solving / Critical thinking.
Energetic & highly organised.
Methodical & accurate attention to detail.
Customer-centric focus.
Able to work both independently and as part of a team.
Ability to prioritise effectively, multi-task and adapt to changing priorities.
Experience working within Financial Services (desirable but not essential)

Additional Information:
Office-based hours: 9am - 5:30pm, Mon-Fri.
28 days of Holidays, plus 3 Bank Holidays (Christmas, Boxing Day and NYD).
Pension Scheme.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have.

For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed).

Alternatively, connect with us on LinkedIn via the following link:
removed)/in/shanelle-bowyer-3b(phone number removed)

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