![DCS Group (UK) Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor 12 Month Ftc
2 weeks ago
Are you interested in collaborating with some of the world's most renowned brands?:
DCS Group stands out as the UK's premier distributor, manufacturer, and exporter of Health, Beauty, and Household products.
As the exclusive representatives for industry giants such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, and SC Johnson, DCS boasts unparalleled multi-channel insight and category expertise.
Our recent ventures into expanding our Food distribution business have attracted major brands like Whitworths and Danone, solidifying our position as a key player in the market.
DCS Group takes pride in its passion for excellence in everything we do, our commitment to customers, and the dedication of our team.
With a rich ethos, a strong team, and three decades of continuous growth, we offer a unique opportunity to join a welcoming, dynamic, and enjoyable work environment, collaborating directly with the world's leading FMCG power brands.
We are currently looking to recruit an enthusiastic and reliable Customer Service Advisor to join us on a 12 month Fixed term contract, working 40 hours per weekAs a Customer Service Advisor your duties will include:
- Evaluate and process all incoming orders against system information ensuring it is in line with agreed pricing, lead times and order quantities
- Acknowledge receipt of orders and provide Proof of Delivery
- Ensure all customer service queries and issues are resolved to an exceptional standard promptly and efficiently
- Answer and transfer internal and external telephone calls and provide cover for Reception as required
- Provide outstanding customer service to internal and external clients, building strong professional relationships
What we are looking for in our ideal Customer Service Advisor:
- You will strive to deliver outstanding customer service to all your clients, whether they are in or outside of the business
- You will have excellent verbal and written communication skills and have great Microsoft Office skills
- You will be able to organise and prioritise your workload effortlessly
- Working as part of a small, busy team will be important to you
- You will be adaptable, resilient and thrive in an everchanging environment
Core benefits of working for DCS Group:
As a family business, we place a great deal of importance on the well-being and happiness of our staff and the benefits they can enjoy.
- Life Cover
- Pension
- Medical Cash Plan
- Cycle to Work Scheme
- Wellbeing
- Subsidised Cafe including free breakfast
- Staff Shop
- Social Events
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