Customer Care Online Agent

2 weeks ago


Banbury, Oxfordshire, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

Customer Care Online Agent
24days holiday + BH, Clear career progression, Health plan, Illness cover, Pension, Staff discounts working 0830 to 1700.


We are pleased to be working with a brand who outperform the competition on innovation and quality time after time.

A company that can help you realise your full potential.


TheCustomer Care Online Agentisresponsible for all aspects of after-sales support for the Retail Customer Care Team; including the management of Customer Service queries received viaSocial Media & Online Chat.

To support third-party outsource partner byproviding information and managing escalated customer queries.

Customer Care Online AgentMain Tasks

  • Resolve challenging situations within company guidelines
  • Answer customers queries on price, product,stock or other issues
  • Give technical advice for H&G product range
  • Provide aftersales support for online shop
  • Identification of part to assist customer from DISIS
  • Storage and retrieval of customer information from CRM database
  • Arrange repairs with customers in/out warranty
  • Raise insurance claims for missing/damaged goods and log information
  • Work with Product Management to identify and resolve product issues
  • MaintainSynthetix software to ensure documents are relevant and up to date.
- .Provide online customer support via Facebook, Twitter & Instagram

  • Provide technical support to thirdparty outsource partner.
  • Resolution of escalated queries from thirdparty outsource provider

Qualifications and experience for theCustomer Care Online Agentare:

  • Customer Care Online Experience
  • 3 GCSEs at Grade 4, or equivalent, including English and Maths
  • Customer Service/Support
  • Microsoft Outlook
  • Office administration in a busy and demanding environment

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