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Customer Advisor- Swansea

3 months ago

Swansea, City and County of Swansea, United Kingdom E-Cigarette Direct Full time

Position:
Temporary Retail
***Customer Adviser - 4 Days per week (21 hours)

Location:
Swansea / Llanelli

Salary:
£10.50 per hour

We make a real difference to peoples lives. You can too.


At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on peoples lives every single day.

Our retail stores are at the heart of what we do. Since 2008, weve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.

We always operate with an honest, customer focused approach. Working together as a tight knit team to share our knowledge, provide great service, and change peoples lives.

Benefits of working with E-Cigarette Direct:

  • A fun, collaborative and very rewarding work environment.
  • A values led business where people come first.
  • Opportunities for training and career development.
  • Open communication with everyone from colleagues to directors.
  • Enhanced annual leave entitlement.
  • Healthcare cash plan.
  • Cycle to work scheme.
  • Free subscriptions to wellbeing platforms/app.
  • Free tea, coffee and snacks (all day long).
  • Generous staff discounts.
Working in our retail stores will require flexibility as shift patterns will vary week to week.

For this role you will need to be flexible and available to work 4 days a week, including weekends between our Swansea and Llanelli stores.

This is a temporary role until the end of January 2024.

Essential criteria:

  • Have a Customer first attitude and approach to working
  • Selfmotivated and willing to work alone or as part of a team
  • Experience with troubleshooting and dealing with customer queries and complaints
  • Excellent verbal communication skills
  • Competent at using a till and handling card and cash transactions
  • Reliable and Punctual
  • Willingness to learn and keep up to date knowledge on vaping products
At E-Cigarette Direct we are passionate about ensuring we handle your personal data responsibly.

Please read our privacy policy here for more information about the information we collect and how we store and use your data.