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Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom Grosvenor Casinos Full time
Grosvenor Casino, Swansea

About the Role

We are seeking a highly motivated and organized individual to assist in the operation of our admission point. As a key member of our team, you will be responsible for ensuring a welcoming and efficient experience for our customers.



Key Responsibilities

• Assist in the operation of the admission point, ensuring compliance with gaming regulations and company procedures
• Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner
• Maintain a clean and organized workspace, adhering to health and safety standards
• Collaborate with colleagues to achieve team goals and objectives



What We Offer

• 16-hour contract with flexibility to work additional hours when covering holidays
• Opportunities for career development and growth within the company
• A dynamic and supportive work environment



Requirements

Grosvenor Casino, Swansea

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be flexible and able to adapt to changing circumstances.



Additional Information

Please note that this is a 16-hour contract with flexibility to work additional hours when covering holidays.