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Support Coordinator
4 months ago
Field Based Responsibilities
- Organize new client/care professionals inductions
- Organize care professionals shadow and support visits
- Complete medication competency assessments
- Competency Standards Observations (based on SSSC codes of Practice)
- Provide support for the Registered care manager during an incident or event
- Provide direct care for unallocated visits/holiday cover
Office Based Responsibilities
- Managing incoming enquiries via email and phone calls in a timely manner
- Input new clients on our CRM tool
- Book care consultation visits for the Registered care manager
- Record all introductions, support visits, observations, and competency checks
- Record and maintain client and care professional events
- Update and audit care plans, risk assessments, visit notes and E-Mar charts
Qualifications
- SQV Level 2 in Health and Social Care or equivalent
- Experience in the care sector delivering a wide range of personal care services
- Experience of working with MAR sheets and medication in a supervisory role
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
- Knowledge and understanding of legislation and regulations specific to Health and Social Care
- Good communication skills with the ability to build rapport quickly
- Must be confident to use care management technology including providing support and training to Care Professionals
- Must understand the importance of confidentiality working within current legislation
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate
- Must have full driving license and means of transport if required within the territory to visit clients
- Be organized and flexible to meet the needs of the business
Additional Information
- Additional on-call payments
- Full learning and development programs
- On-site parking
- Employee Assistance Program
- Pension
- Access to discounts for big brand stores, utility providers and more
If you're seeking rewarding work, we are eager to hear from you. We invite you to apply and potentially discuss our recruitment opportunities with us.
We welcome applications from all community segments to reflect the diversity in our working areas. Home Instead prioritizes the welfare of adults and expects all team members to share this dedication.
This position necessitates a PVG check and documentation proving eligibility to work in the UK.