Housing Contact Centre Advisor
2 weeks ago
Housing Contact Centre AdvisorWestminsterJob RoleBe the first point of contact for customers making requests or enquiries through a variety of channels.
Have a focus on delivering suitable outcomes for customer enquiries focusing on swift resolutions.
Answering inbound calls within Service level agreement.
Experience in making outbound calls to customers maintaining the highest standard of customer care.
Responsible for managing correspondence via CRM and various databases ensuring they are administered correctly providing accurate statistical returns.
Monitoring consistency and accuracy across the team and ensure acknowledgements and correspondence are dispatched within corporate timescales.
Raising safeguarding issues for vulnerable customers.
Admin tasks associated with the return of paper and online forms.
Cross referencing information from the form with information currently held on CRM.Adding Vulnerability and Reasonable Adjustments based on what is told.
Raising safeguarding issues to the contact centre manager.Working through a queue of work, making referrals and closing completed tasks
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Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Peabody Full timePeabodyhas an exciting opportunity for a Contact Centre Advisor on a full-time, permanent basis based in London. In return, you will receive a competitive salary of £22,400 rising to £23,600 per annum.About the Contact Centre Advisor role:Here at Peabody, we have 4 positions going for a Contact Centre Advisor on a permanent contract at our Ealing Gateway...
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Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom National Grid Full timeApplications are invited for Temporary and Permanent Contact Centre Advisors within the Contact Centre based at Castle Donington. As one of our Contact Centre Advisors working shifts, you will play a key role in representing the Company positively at all times by handling all telephone calls (inbound & outbound), in a professional, courteous and empathetic...
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Contact Centre Advisor
4 days ago
Islington, London, North London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Contact Centre AdvisorSalary: £26,500Location: IslingtonThe Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme...
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Contact centre Advisor
2 weeks ago
London, Greater London, United Kingdom Seven Resourcing Full timeSeven Resourcing are looking for a Contact Centre Advisor to work in Westminster within the Adults social services team. This is a full-time position, and we are paying £17.42 (Paye) and £21.83 (umbrella) per hour for this role. Key Responsibilities: Be the first point of contact for customers making requests or enquiries through a variety of channels....
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Contact Centre Advisor
4 days ago
Brent, London, North West London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Contact Centre AdvisorSalary: £26,500Location: BrentThe Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and...
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Housing Advisor
2 weeks ago
London, Greater London, United Kingdom Cardinal Hume Centre Full timeWe are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of two years' experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage.You...
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Housing Advisor
4 weeks ago
London, Greater London, United Kingdom Cardinal Hume Centre Full timeWe are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of two years' experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage.You...
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Customer Contact Advisors
2 weeks ago
London, Greater London, United Kingdom Phoenix Community Housing Full timeClosing date: 3 March 2024 Salary:- £32,545We have opportunities for Customer Contact Advisors to join Phoenix Community Housing Association.As a Customer Contact Advisor, you will deliver a consistently high quality, effective and empathetic service to all residents and other customers whenever they contact Phoenix to provide a responsive service to...
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Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full timeDo you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further.Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and referrers...
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Weekend Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...
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Customer Services Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Coventry City Council Full timeWe value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. Our fast-paced telephone teams deal with thousands of calls and...
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Contact Centre Manager
2 weeks ago
London, Greater London, United Kingdom CCR Recruitment & Selection Full timeOUTBOUND CONTACT CENTRE MANAGERCentral LondonUp to £70,000 Negotiable, OTE 90k Plus Excellent BenefitsRESPONSIBLE FOR:Lead Generation Teams & New Business SpecialistsGENERAL RESPONSIBILITY:Implement the Business Development process and delivery across the Outbound Contact CentreSPECIFIC RESPONSIBILITIES: The Contact Centre Manager will oversee the daily...
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Contact Centre Team Lead
2 weeks ago
London, Greater London, United Kingdom Nuffield Health Full timeHEAD OFFICEContact Centre Team Lead - Parkside HospitalContact Centre Team Lead - Parkside HospitalWimbledon, London | Patient Services | Permanent | Full timeCompetitive salary, dependent on experience37.5 hours per weekAre you passionate about customer service? You could join the UK's leading Healthcare Charity. We're recruiting a great individual to lead...
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Service Advisor
2 weeks ago
London, Greater London, United Kingdom HDR Advisor Full time £14We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...
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Contact Centre Sales Manager
2 weeks ago
London, Greater London, United Kingdom OPPO Full timeBrief: Exciting opportunity representing a major smartphone & IoT manufacturer in a mobile network's contact centre increasing brand advocacy and influencing sales through relationship building, training and interactions with the products. This role will appeal to candidates with both sales and project planning experience, a passion for technology and...
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Group Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Science Museum Group Full timeSalary£11.95 per hour for 28hrs per week (£17,399.20 annually)Contractual hours28BasisPart timeBased atScience MuseumJob category/typeContract - Part Time, Dept. - Administration and Coordination, Dept. - Front of House, Dept. - Operations, Tenure - Permanent, Type - EmployeeDate posted28/02/2024Job referenceSMG02792***Job descriptionINTERNAL ONLY...
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Centre Manager
2 weeks ago
London, Greater London, United Kingdom WINTON HOUSE CENTRE Full timeOnce again in partnership with Petersfield Climate Action Network we held the Christmas Present Exchange. This year's event took place on Saturday... The Centre will be closed for the Christmas period from:3.30 pm on Thursday 21st December and will re-open on Tuesday 2nd January at 9.30 am. End of Season Tea Party held on Monday 6 November in the Winton...
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Contact Centre Service Adviser
15 hours ago
London, Greater London, United Kingdom Harrods Full timeWe are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.As we celebrate this momentous anniversary year, now more than ever, it's an exciting time to join the Harrods Team. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at...
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Contact Centre Advisor
2 weeks ago
London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full timeDo you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further.Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and referrers...
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Housing Advisor
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeWork as a Housing Advisor at Tower Hamlets £26 per hour umbrella payment Contract duration of 2 months or more The Job Role: As a Housing Advisor, your main task is to conduct housing advice sessions with local residents from the private sector to help prevent homelessness. You will provide them with high-quality advice on various housing options and...