Customer Contact Advisors

6 days ago


London, Greater London, United Kingdom Phoenix Community Housing Full time

Closing date:

  • 3 March 2024
  • Salary:
- £32,545

We have opportunities for Customer Contact Advisors to join Phoenix Community Housing Association.


As a Customer Contact Advisor, you will deliver a consistently high quality, effective and empathetic service to all residents and other customers whenever they contact Phoenix to provide a responsive service to customers contacting us by telephone, in person or digitally, consistently striving to resolve customer enquiries at the first point of contact where possible.


The successful applicant will use their knowledge and skills and to give accurate, relevant information in response to general enquiries and repair queries/appointments, ensuring accuracy when recording conversations and interactions with residents.


Experience of working in a customer focused environment, dealing with customers from a variety of backgrounds and an understanding of office and administrative procedures is essential as well as knowledge of data protection regulations.


A focused collaborative approach to working within a team and a wider community while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality is also required for this role.

For more information, please see the job description.

How to apply
Interviews for this role will take place in person on the week commencing
13, 14 and 15 March 2024.
You can find more information about how we process and store your data in our Privacy Notice.

About Phoenix Community Housing
Phoenix is a housing organisation with a difference.

We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board.

Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us earn a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area.

We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.


Our new corporate plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.


If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you.

We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job sharing options.


Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.



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