Customer Experience Advisor

1 week ago


Almondsbury, South Gloucestershire, United Kingdom Reed Talent Solutions Full time

Customer Experience Advisor

Salary:
Up to £25,000 per annum

Location:
On site at Aztec West, Bristol. BS32 4SR
37.5 hours per week - 8:30am-4:30pm, 1 late 12pm-8pm and 1 in 6 Saturdays 9am-4pm

There is no 'typical day' for a Customer Service Advisor. At Candid we aspire to a different kind of financial services culture where innovation and high-performance meet fun

Working for Candid

Candid is a high growth Insurtech business and part of the group, located in modern offices in Bristol U.K.

We are growing and seeking great people with an excellent ability to understand and resolve our customer's enquiries and who are very keen totrain and develop as an ambassador for two of the largest insurance brands on the market in Polly and Tom.

These products properly protect families against whatever the future may bring, and we would love to have more bright people join us to spread the word

Role overview:


You will be dealing with existing customer queries with the aim of providing the right guidance and resolution for them.

This could be regarding policy documents, questions or supporting to reinstate a direct debit that has been missed, no two calls are thesame.

Customer Service/ Sales experience would be advantageous, but if you have the following skills, we'd still like to hear from you.


  • Excellent attention to detail.
  • Great communication skills
- both verbal and written.

  • Empathetic with the ability to work calmly under pressure.
  • Keen for selfdevelopment.
  • Team player.

What benefits can you expect?

This is an amazing opportunity to join a growing company, gain ongoing development in a fun and supportive environment and have access to a wealth of benefits (Yu Life employee Insurance, benefits and rewards, 22 days holiday (plus Bank Holidays) to start.

Paid lunch when you work your Saturday. The offices are rather delightful too, but we'll let you make your own mind up. We believe life insurance can be done a lot better. We have a Trustpilot review of 4.8 Excellent and our colleagues love us with a Glassdoorreview of 4.5

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