Outbound Customer Renewals Advisor

3 weeks ago

Almondsbury, United Kingdom Coulter Elite Resourcing Full time
Outbound Customer Renewals Advisor
Location: Bristol (BS32 postcode)
Hours: Full Time – Permanent – 35 hours per week
Salary: OTE of up to £32,000 per annum
CE Solutions are proud to be working with RAC, a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, RAC continues to be a leading authority in the automotive world.
The role:
What you’ll do…
* Effectively engage with members who are renewing their membership with the RAC
* You will operate in our client’s fast-paced environment, and will deliver exceptional customer focused solutions in order to retain members
* Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
* Reviewing RAC’s Customer memberships and promoting the differences versus competitors
* Promoting RAC’s products and services identifying the customers’ needs and recommending specific products where needed.
* Recording member's data and requests in an accurate manner and using our client’s system
The candidate:
What you’ll need…
* Enjoy talking to customers
* Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
* Are self-motivated and passionate about finding the right outcomes for customers
* Have a desire to deliver a first-class customer experience to over 2 million customers.
* Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
* Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
You’ll received a comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
In return for your hard work and commitment we offer a wide range of benefits:
* Bonus scheme with additional earnings potential of up to 25% OTE monthly
* Life Assurance
* FREE RAC Ultimate Complete Breakdown Service from Day One
* Family leave support including paid time off, flexibility and resources to help balance work and family commitments
* Competitive rewards package
* FREE onsite parking
* A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
* A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Now’s your chance to unlock your career potential. Join our client’s dynamic team and be part of a company that values growth, collaboration, and a commitment to excellence in the automotive industry.
Job title: Outbound Customer Renewals Advisor
Location: Bristol (BS32)
Working hours: This is a full-time, permanent role.
Monday – Friday - Will be 7 hour shifts, working between the hours of 08:00 – 19:00 with alternative Saturdays (with rest day in the week)
Salary: £25,585 per annum with an OTE of up to £32,000

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