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DIUCS Business Operations Manager
3 months ago
Job summary
Are you passionate about improving care, experience and outcomes for patients and staff? Do you have proven operational leadership skills? If the answer to this is yes, then we have a fantastic opportunity to join the Dorset Integrated Urgent Care Service (DIUCS) as a Business Operations Manager.
This is an exciting time to join DIUCS and make a real difference as you lead your team through our on-going Transformation project whilst ensuring national standards and KPI are being met. This role will form part of the Senior Leadership Team, will oversee and lead resource planning activity for DIIUC and provide operational management for our Single Point of Access (SPOA) and Business Support teams.
You will be organised, self-motivated, with the ability to remain calm under pressure, have excellent communication skills, good knowledge of data systems and be a problem solver with a positive mind-set. You will have excellent people skills and flexibility in your style of relationship management to support others in bringing about the sustained changes needed for the organisation to succeed and achieve its goals. Importantly you will be a team player who wants to consciously make a difference and be confident in all aspects of operational leadership.
For further information about how this may be the role for you, please contact Maria Doherty via
Main duties of the job
Oversight and leadership of all resourcing activity across DIUCS.
This will include: Close working with clinical and non-clinical service leads to maintain effective resource levels that enable DIUCS to deliver high quality and safe patient care. Leading forward planning to ensure the service is appropriately resourced during peak holiday periods. Maintaining a detailed awareness of resource budgets to ensure the service operates within agreed levels. Leading work with clinical and non-clinical service leads to develop effective shift profiling for the service. Maintaining an oversight of Flexible Working Arrangements. Developing and maintaining strong working relationships with Trust Bank and Trust Healthroster teams that will support the operational needs of the service.
Operational management and leadership of the Single Point Of Access (SPOA) service.
You will be responsible for leading the planning, organising, monitoring, directing and controlling of the SPOA service in order to ensure the delivery of high-quality care through engaged and motivated clinical and non-clinical team members ensuring that patient safety is always at the forefront of everything SPOA does.
Operational management and leadership of the Business Support teams
You will be responsible for leading the planning, organising, monitoring, directing and controlling of the Business Support functions to ensure efficient and effective support functions to IUC clinical services.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job descriptionJob responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please access the support.
Person SpecificationKNOWLEDGE, SKILLS, AND TRAINING
Essential
Educated to degree level, or equivalent experience Exceptional proven leadership skills. Knowledge and understanding of the Trust's strategies Relevant managerial or project management qualificationDesirable
Registered / Qualified health practitionerJOB SPECIFIC EXPERIENCE
Essential
Evidence of effective leadership skills Experience of complex service delivery Practical experience of facilitating and managing change Experience of working at strategic level Able to demonstrate wide knowledge of health policy and its application in practice Able to demonstrate innovation and effective use of resourcesDesirable
Experience of working within an urgent care call centreMANAGERIAL/SUPERVISORY EXPERIENCE
Desirable
Experience of operational management at Band 7 or above.FINANCE/RESOURCES
Essential
Experience of budget managementPERSONAL QUALITIES/ATTRIBUTES
Essential
Able to communicate effectively at different levels of the organisation in both written form and in small and large groups together with ability to motivate and persuade individuals and teams, particularly in areas of service and performance improvement requiring a collaborative commitment to change and across organisations, external agencies and all sectors of the community to enable effective relationships Evidence of skills in diplomacy, negotiation and influencing and the ability to deal appropriately and professionally with challenge.