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Customer Experience

4 months ago

Reading, Reading, United Kingdom Enghouse Full time

_Enghouse Interactive _is looking to hire a
Customer Experience & Renewals Specialist to join our dynamic Team

**_

What you will be doing:

_**-
Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.

-
Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
-
Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.

_ Requirements:
_

  • Proven experience in customer experience, renewals, or a closely related field.
  • Exceptional communication skills, adept at forming and maintaining relationships.
  • A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
  • Proactivity and foresight in addressing and anticipating potential customer challenges.
  • Commercially aware to provide the best service to our customers
  • Excel in a fastpaced environment

_ We see it as an advantage if you..._

  • Have experience working with channel partnership
  • Have a track record of identifying upselling and crossselling opportunities
  • Proficient and comfortable with MS Excel

_ What We Offer:
_

  • A critical role where the customer is central to all we do.
  • Opportunities for professional development, training, and growth.
  • A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.


If you're passionate about leaving a mark, ensuring each customer's journey with us is nothing short of exceptional, we'd be thrilled to chat.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Enghouse is an equal-opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request

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