Customer Experience Liaison

3 days ago


Reading, Reading, United Kingdom Thames Water Full time
Customer Experience Coordinator

This is a high-profile customer and stakeholder-facing role supporting the delivery of our biggest ever capital delivery programme AMP7. As a key member of our team, you will be responsible for engaging with customers about our projects and promoting these to public figures such as elected councillors and Members of Parliament.

Key Responsibilities
  • Ensure compliance with internal processes and procedures, as well as external regulations and best practices.
  • Work alongside various Thames Water departments to ensure that our projects, including signage, are on brand and that any written communication is using Thames Water tone.
  • Work within the project delivery teams to ensure that customers and stakeholders' requirements are championed. Communicate effectively with our customers and stakeholders about the nature of the work and how they may be impacted.
  • Lead the engagement and communication on each project from beginning to end.
  • Attend site visits to carry out health and safety checks and compliance of policies.
  • Represent Thames Water at customer, stakeholder, and project meetings as required.
Requirements
  • Full driving license.
  • Strong communication and engagement skills.
  • Good organisational skills.
  • Experience in customer engagement.


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