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Director of Customer Success UKI
2 weeks ago
Join Quadient's Team
Quadient is a top player in customer communication solutions. With a rich history of over a century, we strive to enhance the world's most meaningful customer experiences. Our continuous success thrives on the lasting connections our team builds daily, both with clients and internally. These relationships make Quadient an outstanding place to advance your career and contribute to our forward-thinking team.
Seeking a Director of Customer Success
The Director of Customer Success is responsible for bridging customer success and business development. They lead the customer success team to align customer goals with business objectives in a data-driven and customer-centric approach. This role involves shaping the Customer Success team in the UKI region, expanding the team, establishing processes, and guiding the team to deliver value to customers.
This role offers a hybrid opportunity based in our Hear East - Stratford location.
Your Impact on Our Future
- Lead the customer success team to ensure scalability, growth, and customer-centric optimization of people, processes, and strategies.
- Enhance customer relationships and achieve customer goals by actively engaging in client discussions and implementing successful approaches within the team.
- Gather customer insights for internal use.
- Focus on customer satisfaction and retention.
- Manage new product releases and updates alongside internal teams.
- Drive revenue growth through net renewal rates.
- Collaborate with internal departments to meet objectives.
- Onboard customers to new solutions.
Your Profile
- Minimum 5 years of experience leading a customer success team with a track record of achieving revenue targets.
- Preferably, experience overseeing multiple countries.
- An MBA or related degree is ideal, with technical background advantageous.
- Deep understanding of software business models.
- Excellent communication skills for engaging with C-level customers.
- Strong analytical and goal-oriented mindset.
- Proficient in project management and IT.
Unlock Opportunities with Quadient
Steer your career growth with a balanced hybrid work model, continuous learning opportunities, inclusive community engagement, competitive rewards, and mental health support through our employee assistance program.
Embrace Diversity at Quadient
Our team values empowerment, passion, inspiration, and community. Join us in celebrating diversity and individuality, contributing to a culture that cherishes differences and amplifies every voice.
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