Current jobs related to Customer Success Manager - London, Greater London - City of Westminster

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...

  • Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...

  • Bilingual Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking an experienced Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention across a portfolio of mid-market and larger level accounts.Key...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...

  • Customer Success Executive

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Executive

    2 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    **About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    **About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...

  • Customer Success Manager

    3 hours ago

    London, Greater London, United Kingdom Enfuce Full time

    Senior Manager, Customer Success ManagementEnfuce is a leading payment processor that delivers cutting-edge debit, prepaid, and credit card solutions across Europe and globally. As a Senior Manager, Customer Success Management, you will play a pivotal role in ensuring the success, retention, growth, and advocacy of our customer base.Key...

Customer Success Manager

3 months ago

London, Greater London, United Kingdom City of Westminster Full time

Customer Success Manager

_Are you an ambitious Customer Success leader looking for a new challenge?_

_At Westminster City Council the diverse needs of our residents are at the heart of our ambitions for delivering high-quality services and improving the city. Starting with this focus on need, we are determined to enable improved outcomes by offeringa brilliant, connected digital experience to every resident, business, and visitor. _

  • Our teams work across the Council, and with our wider partners to lead our journey to being a Smart City. Working in Westminster is an opportunity to step into a place which is known worldwide, create something special and make an impact for our customers._


As Customer Success Manager, you will play a key role in achieving a Fairer Westminster by creating value and efficiency through digital.

Working in partnership with services/directorates at all levels, Customer Success Managers will build trusted, influentialand strategic level relationships between business areas and the Digital & Innovation service.


The CSM will have a deep understanding of their customers including key objectives, pain points and long-term ambitions to proactively prevent issues and suggest new and innovative ways to enable directorates to deliver their services.

Working with seniorstakeholders, the role will support in developing change portfolios and prioritising initiatives that transform the way we do things in alignment with our technology strategy, investments and capabilities.


Collaborating with Product and Service leads, you will prioritise and ensure highest value outcomes are delivered by overseeing, managing and influencing the portfolio of demand, whilst conducting regular reviews with key stakeholders to ensure ongoing alignmentand benefits are being delivered.

Ultimately, encouraging and promoting better ways of working and innovation methods across the organisation.

Your profile

  • Proven experience of building positive relationships with a range of both internal and external stakeholders, including an understanding of political drivers and the role of members
  • Ability to influence at the highest and broadest levels within the organisation and its users, suppliers, partners and peers, persuading people of new ideas and treating everyone with equal respect
  • Experience of cross organisational working, collaboration between stakeholders who have diverse objectives, considering others' views and harnessing the benefits of having a diverse workforce
  • Ability to translate vision into clearly defined delivery roadmaps; understanding of best practices and knowledge on latest solutions that could benefit public sector organisations and relevant business areas.
  • Ability to lead a continual planning process in a complex environment
  • Experience of driving forward performance by empowering staff to take the lead. Setting high standards, encouraging improvement and innovation. Supporting the team to achieve by adopting a coaching style of management
  • Strong people management skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team's work and output, dignity at work is upheld and staff are empowered and motivated to achievegood outcomes.
  • Competitive salary package up to
    £69,954 dependent** on experience
  • Generous allowance of 30 days annual leave
  • Generous local government defined benefit scheme
  • A healthy worklife balance for all employees with a strong flexible working culture and much more
  • Hays Technology have been retained by the Westminster City Council to manage the recruitment of this role. For all enquiries, please contact Stephen Turner/Joel Mundy at Hays Technology._