Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom Pleo Full time
Customer Success Manager - UKI (Maternity cover)

Out-of-pocket expenses are a hassle. Spending hours on manual expense spreadsheets is outdated. No one likes waiting for reimbursement until payday for work purchases. Pleo is here to revolutionize spend management to be effective and empowering for finance teams and employees. We are on a mission to make finance tasks easy and pleasant.

At Pleo, we're seeking a proactive Customer Success Manager with experience to join our UKI SMB Customer Success Team. We are searching for a dedicated professional to work closely with our valuable customers, also known as 'Sleeping Giants'.

What we need from you

  • You exude a growth mindset and positivity that is contagious to your colleagues and customers.
  • You thrive on assisting others in their growth and development. You enjoy seeing your customers expand and succeed.
  • You are a self-motivated individual who enjoys setting and achieving goals autonomously.
  • You are reliable, ensuring deadlines are met and promises are kept.
  • You are constantly striving for improvement, with a belief that everything can be optimized for the better.
  • You possess empathy and strong communication skills.
  • Ideally, you have a basic knowledge of finance/accounting and experience with tool integrations.
  • Fluency in English is essential, as it's our company's language.

Your responsibilities will include

  • You will focus on the Adoption/Nurture phase, without involvement in pre-sales, onboarding, or implementation.
  • You will enhance the customer experience for our top clients in the UKI market.
  • Building strong relationships with key customers to ensure retention and growth opportunities.
  • Leading by example to inspire others within the team.
  • Developing internal stakeholder relationships for a cohesive approach towards success.
  • Contributing to the evolution of CX at Pleo by introducing innovative ideas and experiences.

Show me the benefits

  • Receive your personal Pleo card to eliminate out-of-pocket expenses.
  • Enjoy catered lunches in our offices or a monthly lunch allowance across various markets.
  • 25 days of holiday plus public holidays in the UK.
  • Flexible work setup with a mix of office and remote work.
  • Additional holidays available for purchase.
  • Access to mental health and wellbeing support through MyndUp.
  • Utilize LinkedIn Learning to enhance your skills continuously.
  • Paid parental leave and equity grant scheme available.
Why join us? Working at Pleo is a thrilling experience focused on reshaping the future of work. Our goal is to assist companies in going beyond traditional financial practices. Pleo stands for 'more than you'd expect,' and this philosophy drives our success. Our approach emphasizes decentralizing company spending, automating processes, and fostering a culture of responsible spending. We believe in unity across teams, with finance collaborating seamlessly with other departments. Pleo's core values center around championing the customer, succeeding as a team, making bold decisions, and building scalable solutions. As a diverse 850+ member team with a global presence, we prioritize work-life balance and support remote work setups.

About your application

  • Submit your application in English, our company language.
  • We ensure fair treatment to all candidates. All communication should be done through our application system. Respect our guidelines for a smooth and unbiased application process.
  • We encourage diversity and welcome applicants from all backgrounds.
  • By applying, you contribute to our mission of valuing every individual at work.
  • Find more details about data processing in the FAQs section on our jobs page.

We are looking for talented individuals to join our team and contribute to our exciting journey towards reinventing finance management and work culture.

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