Head of Customer Success Emea Uki

1 week ago

London, Greater London, United Kingdom Smartly Job Board Full time
This is an exciting opportunity to build and lead the Customer Success team in the UK, based in London.


The Head of Customer Success is responsible for leading and managing the EMEA UKI Customer Success team across Smartly Social, Video and Display as well as owning the revenue for their region.

As the Head, you will represent across all verticals, you will also collaborate closely with our platform partners and further develop a strong relationship with them.

You enjoy being close to customers and to the product.


Most importantly, you're dedicated to leading a team of talented CS professionals by providing strategic guidance, helping them grow accounts, and transferring product knowledge.


As a Head of Customer Success at , you will:

  • Lead a team of CSA's, CSM's, CP's and CS leads, accountable for our revenue and relationships of all customers within the region.
  • Support team members to deepen relationships with customers, ensure customer satisfaction and build strategic partnerships with them.
  • Drive market growth and strategic partnership efforts with full accountability to deliver revenue.
  • Support and mentor the team's professional growth both with direct and indirect reports.
  • Act as a point of escalation, calmly resolving issues in a solution oriented way.
  • Report up to management and leadership regarding market trends, OKR progress, blockers and opportunities.
  • Collaborate with the Sales team locally to support expansion and onboarding of new customers.
  • Work closely with our digital advertising platform partners to grow the market and find new opportunities.
  • Increase product adoption, champion product improvements and help drive them to launch, together with our product management, product marketing and engineering teams.
  • Embody the values and play a lead role to ensure the culture engages employees, resonates locally and is consistent globally.

We're definitely looking for you, if you have:

  • 5+ years of experience in account management or sales roles.
  • 5+ years management experience of account management or sales teams.
  • Subject Matter Expert on Smartly, social and google ad platform native tools.
  • Experience working cross functions with sales, product, leadership and customer success.
  • Experience in a high growth, fast paced environment.
  • Strong communication skills.
  • Ability to work both as a manager and as a handson contributor.
  • Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including nontechnical.
  • Ability to work in our London office at least 2 days a week (hybrid)
LI-HR1 #LI-HYBRID

Meet :

is one of the world's largest SaaS digital advertising platforms.

We help brands better reach audiences, engage creatives and learn what performs best across the largest media platforms, including Facebook, Instagram, Snap, Pinterest, TikTok, and Google.

We manage nearly $5B in ad spend and help 700+ brands worldwide. Our leading end-to-end technology and outstanding customer helps brands like Walmart, FanDuel, L'Oreal, Warner Bros. Discovery, Nestle, and Disney/ESPN to better reach audiences, engage creatives and learn what performs best.


We offer growth-minded people opportunities to make an impact in a fast-paced, collaborative and inclusive environment built on a culture of trust, transparency, and feedback.

You'll work with a team of 600+ Smartlies, representing 60+ nationalities. We operate in 13 countries across 24 locations.

At , you can enjoy the freedom to harmonize work and personal life.

As a global, hybrid organization, we are mindful to collaborate in ways that allow everyone, everywhere to be productive and feel included.

Join our global team to change the future of digital marketing

Learn more at

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