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Customer Success Manager EMEA

3 months ago

London, Greater London, United Kingdom Dailymotion Exchange Full time
Customer Success Manager EMEA (All Genders)
  • Full-time
  • Type of Contract: Permanent
  • Skills / Job Stream Ref: Sales & Marketing
  • Department: Global Business

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also " Dailymotion for Enterprise ", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.

Your main KPIs are client's conversion and retention.

Your scope will include, but is not limited to, the following:

Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams

Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives

Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)

Ability to work on push to increase revenue on his/her portfolio

Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports

Collaborate with AdOps team to secure campaign delivery

Collaborate with Sales Marketing team to build strong and effective media and insights solutions

At least 2years of experience in adtech, media agency or saleshouse on a similar position

First experience with the UK market is appreciated

Understanding of key notions in programmatic and digital advertising ecosystem

Excellent organizational, interpersonal, and communication (written and verbal) skills

Fluent in English and French

Solid computer skills including advanced knowledge of MS Suite

Ability to handle multiple priorities

Strong analytical skills

Problem identifier and problem solver

Ability to function equally well independently and as part of a team

At Dailymotion, weempowercandidates totakeaction.If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet youIf needed, we can accommodateourrecruitmentprocess foryour special abilities.

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