Facilities Operative

2 weeks ago

ChesterleStreet, Durham, United Kingdom Nationwide Building Society Full time

Contract Type:
Permanent

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Ref: R00AOR02377

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Closing Date:14 March 2023


As Facilities Operative, you'll be working alongside our Property Services team to create a warm welcome and secure environment for all our colleagues and their visitors and carrying out the key roles and responsibilities we've included below.


This role is part of Business Services, in the Resilience & Agility Community, which is responsible for our Nationwide properties, employee facing services that support the day to day running of our operations, our workplace strategy and delivery service and regulatory communications to our members.

This is a new role in our Property Services team to deliver security services and front of house customer experience at our building at
Threadneedle Street, London (4 days/night on, 4 days/night off, 12hours a days across 7 days rota)


At Nationwide we openly put our 16 million members at the centre of every decision we make as a business.

Every role, no matter what it's doing, is member focused.

Your success isn't based on how long you spend at your desk. You'll have contracted hours, but we're always happy to support flexible working wherever we can.

That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life.

We will always strive to find a way that works for everyone.

What you'll be doing:


You'll be responsible for maintaining a professional, visible presence in the building, managing and monitoring our access points and working alongside our other Property Services team colleagues to manage entry and security as appropriate.

You'll be welcoming colleagues and visitors and issuing visitor or access badges using the right security processes and security systems.


You'll need to monitor our surveillance equipment, report and record observations, undertake regular patrols and be a point of escalation to assist with any incidents.

You'll make sure that all colleagues adhere to our health, safety and security guidelines and report any issues to the relevant channels while being there to help colleagues and visitors who need support.


About you:

As a minimum you'll need to have or be:

  • Recent experience in a physical security based role
  • Surveillance, communication, and reporting experience
  • An understanding of the security requirements and processes within buildings
  • Attentive and friendly nature, customer focussed with an ability to relate at all levels when communicating with employees and visitors
  • Punctual, reliable and trustworthy
  • Deals with uncertainty using judgment and objectivity
  • Basic computer knowledge
  • Security Institute accreditation and training (SIA)
We're also interested in who you are as a person.

Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse.


We'd love to hear about:

  • Your values, and what makes you who you are
  • How you'd make a difference to our members in this role

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday pro rata
  • London location allowance £4,687 per annum, pro rata

Why work at Nationwide:


We're a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures.

For over 130 years, we've supported each other and our communities, and we've done the right thing for wider society too.

If you come to work here at Nationwide, you'll be part of that. Part of something a bit different. And something really quite special.

What to do next:

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