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Receptionist

3 months ago

ChesterleStreet, Durham, United Kingdom St Mary Islington Full time

JOB DESCRIPTION AND PERSONAL SPECIFICATION

FRONT OF HOUSE ADMINISTRATOR AND RECEPTIONIST

Contract Type:
Temporary Six month cover

Hours:
Part time (25 hours per week)

Days:
Monday - Friday (9.00am till 2.00pm)

Salary:
£11.95 per/hr + 8% Pension contribution

Holiday: 28 days including bank holidays (pro rata)

Job overview


To provide a warm welcome to the public visiting St Mary's, deal with enquiries relating to all on-site services, coordinate booking for clients using the relevant administrative systems and processes and to assist with the growth and development of the organisations community programs and services under the management of the Operations and Enterprise Manager.


This job position is with the bookings team within the Operations Department, reports to the Operations Manager and is cover for a staff member on sick leave.

It is currently a 6 month contract.

The postholder is expected to work constructively within the Christian vision, values and mission aims of St Mary's.

-
Front of House:

  • Welcome and greet members of the public, children, parents/carers whether in person, online or over the phone, ensuring everything is running smoothly at reception.
  • Provide a high standard of customer care and service to all site clients and partners.
  • Answer enquiries, about the facilities and services and assist with the updating of promotional information.
  • Supervise entry and exit of buildings where posted to work.
  • Support safe usage of the buildings, (use of kitchen, clear fire exits etc.) by members of the public and clients.
  • Be familiar with procedures, tel. Nos. and emergency drills.
  • Ensure the Kitchens on site are kept clean and tidy
  • Perform fire warden duties
  • Set up and arrange furniture and equipment for room hire users
-
Marketing:

  • To aid the Comms team as it relates to bookings and outreach, to assist with the marketing and to work towards raising new bookings.
  • To conduct research to assist the bookings, operations and comms team to better develop strategy for bookings and revenue raising.
  • To aid the Operations and Comms team as required on projects or project proposals.
  • To work with the Marketing strategy to conduct outreach and client generation
  • To work with the Operations Manager To work with the Operations Manager, bookings team and comms lead to conduct research, generate new booking leads and increase revenue generation from hire of the space.
  • To work with the Operations Manager on new potential bookings avenues
  • Update website and online information to encourage new bookings
-
Bookings:

  • Process enquiries accurately using relevant software.
  • Liaise with regular clients and customers as necessary.
  • Follow up communications to ensure that bookings customers are satisfied.
  • Assist with setting up viewings and visits coordinating with relevant service teams and staff.
  • Administer agreements for room hire.
  • Assist with arranging access for out of hours bookings and liaise with key holders.
  • Administer key holder agreements and issue keys to designated user leaders.
  • Perform all duties with the highest standards of customer care in line with St Mary's vision and values
-
Finance:

  • To be trained and operate as a stand by for specialised responsibilities of the other bookings team members should they be unable to fulfil their roles due to leave, sickness or absence
  • Carry out invoicing for room hire following set protocols.
-
Other:

  • To maintain data protection, health and safety, safeguarding practices and adhere to other policies as outlined in the staff handbook.
  • To attend staff meetings/events throughout the year and undertake training.
  • Demonstrate a commitment to the principles of equal opportunities, both in relation to employment issues and service delivery, and adhere to the policies.
-
Personal Specification:
1.1 Friendly, cheerful, positive and self-driven. E

1.2 Able to work independently and as part of a team. E

1.3 Passionate about providing excellent customers service E

1.4 Someone with keen attention to detail. E

1.5 Positive about learning and embracing challenge and change. E

1.6 Reliable and trustworthy

1.7 Experience in marketing or client relationship building.

Knowledge, skills and abilities
3.1 Strong administrative and organisational skills. E

3.4 A high level of personal presentation and communication skills. E

3.7 Initiative to solve problems and deal with complaints in a positive and diplomatic manner. E

3.8 A working understanding of equality and diversity with the ability to challenge discriminatory behaviour. D

3.10 Able to work within confidentiality and data protection guidelines -E

E- Essential

D- Desirable

Job Type:
Part-time

Part-time hours: 25 per week

Salary:
£11.95 per hour

Expected hours: 25 per week

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Upper street: reliab