Support Services Assistant

1 week ago

ChesterleStreet, Durham, United Kingdom H&J Martin Full time
H&J Martin Asset Management Services (part of the Lagan Specialist Contracting Group) is now recruiting for a
Support Services Assistant

Company:
H&J Martin Asset Management Services

Job Type:
Part Time, Permanent

Location:
BSO 2 Franklin Street, BT2 8DQ

Our Business
H&J Martin Limited are a Fit Out and Facilities Management company operating throughout Ireland.

As part of the Lagan Specialist Contracting Group our mission is to provide Facilities Management, Construction and Fit Out solutions in an environment where people feel safe, secure and valued.


Role Overview

What You'll Do

To take responsibility for:

  • Excellent presentation of mail inc recording of statistics.
  • Greeting and dealing with BSO Staff/Suppliers to the client's site for EG: Royal Mail/Postalsort etc.
  • Deal with all incoming and outgoing mail on numerous sites.
  • Deal with room bookings/car park bookings.
  • Act in a professional manner at all times.
  • Assist other FM Support Services staff when required.
  • Ensure compliance with site based FM systems and internal controls.
  • Deal with requests for light Porterage duties.
  • Post will include adhoc duties as and when required.

Functions of the Role

  • Ensure that all mail is dealt with in a professional manner.
  • All mail is recorded for Client purposes.
  • Dealing with client on a face to face basis.
  • Ensure that all incoming calls are answered in a professional manner and are dealt with efficiently.
  • Act in a professional and courteous manner at all times.
  • Take instruction from the site based FM Manager and/or Supervisor with respect to any additionally requested duties.

Job Measurement Data:

  • Undertake the job competently and professionally.
  • Use working time efficiently and effectively.
  • Be proactive in the delivery of the service.
  • Provide information promptly to assist FM and Client management staff
  • Identify any potential problems or issues and advise on them accordingly.
  • Ensure the relevant documentation, management information and databases under control of this service are kept up to date.
  • Undertake the task in a customer focused manner, eliminating customer complaints
  • Undertake training initiatives as required by the Company.

What you'll bring
As a Support Services Assistant your main skills and experience will include:

Essential Criteria

  • Previous experience of working in a busy Reception and Telephony environment
  • High level of customer care skills
  • Computer Literacy
  • Good working knowledge of Telephone Switchboard/Reception

Desirable Criteria:

  • Previous experience of working in a high profile customerfacing environment

Key Competencies:

-
Communication - the ability to communicate effectively with both Telephone and personal callers to the Client site and with work colleagues and Client staff
-
Teamwork - the ability to develop good working relationships with colleagues
-
Planning and absence cover - the ability to plan ahead to ensure cover for absence with your immediate work colleagues
-
Commitment - the ability to demonstrate a positive and self-motivated attitude towards the organisation and the achievement of objectives
-
Work Completion - the drive and determination to complete work effectively on time
-
Customer care - demonstrates a good understanding of the importance of our customers and the impact you have on meeting and exceeding their expectations
-
Technical and IT Ability - can demonstrate good knowledge of their area and possesses a range of skills required to complete job-related tasks successfully.

How we'll reward you


In return, we offer a competitive salary plus we'll provide a wide selection of lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

-
Our Core Benefits include:_

  • Pension Contribution
  • Membership of relevant Institutions & Professional Bodies
  • Life Assurance
  • Health Cash Plans

Job Type:
Part-time

Salary:
£11,898.00 per year

Expected hours: 20 per week

Work Location:
In person

Application deadline: 14/07/2024

Reference ID:
AMS/SSA/0324

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