family help advisor x3

1 week ago

Cardiff, Cardiff, United Kingdom Cyngor CaerdyddCardiff Council Full time

Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council. Recently accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for children, young people, families and professionals across the city.

The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.

About the job

We are seeking to appoint a Grade 6 Family Help Adviser to provide information, advice and assistance for l children, young people and their families either in their home or in community venues. Without the support that a Family Help Advisor can provide, families may require support that is more intensive or escalate to statutory safeguarding services.

We will offer you:

  • A friendly and supportive working environment.
  • Regular support and supervision to support you in your work.
  • A wide and extensive training programme with opportunities to train in specific areas.
  • Systems and technology which enable and promote hybrid working.
  • An opportunity to deliver a face-to-face service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.

This is a great opportunity to become part of the Cardiff Family Advice and Support Service, using your skills to support positive outcomes for children, young people and their families.

What We Are Looking For From You

We are looking for candidates with the following qualities:

  • Enthusiasm and motivation.
  • Resilience and the ability to respond positively under pressure.
  • A passion for making a difference to the lives of families across the city.
  • An ability to problem solve and to navigate complex support systems.
  • Excellent communication, active listening, negotiation and mediation skills, as well as the ability to develop rapport and maintain good professional relationships with service users.
  • Experience of identifying and assessing needs, delivering short-term interventions and ensuring that the individuals they are working with feel empowered to find solutions.
  • The ability to prioritise and adapt to the needs of the service.
  • An in-depth and current knowledge of services that support families.
  • A sound working knowledge of Microsoft software.

The right individual will have an awareness of:

  • Early attachment
  • Adverse Childhood Experiences
  • The Councils' safeguarding policies, and the ability to understand whether an individual is at risk, and therefore able to consult and liaise with Social Workers/other professionals or partner agencies, as required.
  • School attendance and Well-being policies
  • Housing, welfare and entitlements for families
  • Parenting interventions
  • Using specific techniques such as Signs of Safety, Motivational Interviewing and person-centred practice
Additional information

Please note there are 3 posts available. One full time permanent, one part time (22.5 hours) permanent, and one full time temporary post (until 31st March 2025) that will be based in schools in the West of Cardiff. For further information or an informal conversation about this post, please contact Alice Jones, Family Help Team Leader, on

The candidate successful for the part time post post will work 22.5 hours per week. The salary shown however relates to 37 hours per week and will therefore be pro-rata'd accordingly.

Internal candidates who wish to apply for the temporary position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

These posts are subject to Enhanced Disclosure and Barring Service checks.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Education - Professional / Support

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent

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