Early Help Mentor
1 week ago
About The Service
Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council.
Recently accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for children, young people, families and professionals across the city.
The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole.
The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.
About the job
We are seeking to appoint a Grade 6 Early Help Mentor to assist in the development and delivery of ongoing training and support for staff, the development and maintenance of processes and procedures and the quality assurance of service delivery.
The postholder will communicate with service users and seek to ensure customer satisfaction by working to improve customer service and resolve customer complaints.
We will offer you:
- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.
What We Are Looking For From You
We are looking for people with:
- Enthusiasm, motivation and positivity.
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- An ability to encourage and support others to deliver excellent customer service and to give positive and constructive feedback.
- Experience of developing processes and structures to achieve continual improvements in customer service.
- An ability to consult and engage with service users to identify need.
The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
Additional information
For further information or an informal conversation about this post, please contact Sarah Manley, Family Gateway and Early Help Manager on or Laura Perriam, Family Gateway Team Leader on
This post is temporary until 31st July 202- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference:
PEO02675
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