Communities Housing Officer

7 days ago

Derby, Derby, United Kingdom Futures Housing Group Full time

FRONTLINING FUTURES


We're on the hunt for a housing officer to hit the ground running, are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'.


You're truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands, due to the nature of this role we have a number of locations in the Amber Valley area which could serve as your base location.


Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.

Far from being bound to your desk, you'll be given the technology to work effectively in the community.


This role will give you the perfect platform to showcase your housing background and the skills you've gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.


A few key points from our role profile:

  • Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
  • Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
  • Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
  • Undertake regular inspections, taking responsibility for resolving low level issues in a reactive manner.
  • Develop and maintain effective relationships with partners, providing effortless experiences for customers.

Futures who?
We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here.

What we'll do for you


Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results.

Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands.

We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too.

So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

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