Receptionist/clerical Officer

2 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The post holder will work within the Bristol & Weston NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department.

This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.


The post holder will be required to work shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster, for which the appropriate hourly rate will be available.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants needs to apply.

To register patients on the Careflow EPR clinical system

Updating patients demographic details when required.

Issue Cas Cards for the Clinical staff for triaging patients

Answer reception telephone and deal with any queries

With discharged paperwork send out discharge letters to GP and Health Visitors.

Prep notes for scanning

Scan notes, upload to clinical system and quality check

Book appointments for plastics clinic and Consultant review clinics.


University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.


For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.



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