Receptionist Emergency Zone

2 weeks ago


Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time

To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department.

This includes during a downtime procedure.

To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to patient files for use by the clinical team.

To receive and admit patients using the relevant computer systems.


To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is always maintained To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently.

To be fully trained and competent to respond to a major incident alert and internet downtime.

It is a receptionists own responsibility to familiarise themselves with the downtime processes and duties, and to be compliant with mandatory trainings.

To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave.


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