Receptionist/clerical Officer

1 week ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The post holder will be responsible for delivering a comprehensive, efficient and reliable administrative service whilst working on the Outpatient Reception desks.

You will be the single point of access for a telephone line, handling patient enquiries and bookings for clinics being offered within Bristol Eye Hospital; this will also include maintenance of up-to-date patient records, up-dating appointment outcomes following clinic and liaising directly with clinical staff.

Full training will be provided within the team.

Previous applicants need not apply.

  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes
distressed patients and relatives in an empathetic manner

  • Show a caring and professional approach towards patients and visitors
when carrying out reception and appointment duties

  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
  • Carry out associated clerical duties, for example maintaining accurate
filing systems, receiving post, diary management and scanning patient
notes if required

  • To keep waiting areas tidy and patient information materials up to date
  • Attend appropriate meetings as required by the role's line manager
  • Check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)'s
  • Book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
  • To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards


For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.



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