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Owner Services
3 months ago
Newcastle upon Tyne
We are always looking to improve how we work for our owners and measure our performance with key quality and customer measures.
- Provide amazing customer service in responding to daytoday communications from owners, central or park teams.
- Work in conjunction with all owner service teams across the business to ensure service standards are met according to the Owners Service policy whilst driving best practise across the business to deliver a one team approach.
- Responsible for accurate data collection and input to ensure that we have insightful management information to more easily identify trends and opportunities.
- To have a proactive and flexible attitude towards achieving business targets and be able to work under work under pressure within a dynamic and changing environment.
- To maintain a friendly and approachable manner and deliver customer service in a positive and professional manner at all times, always demonstrating Parkdean Resorts values.
- Work across the wider Customer Support team through multiskilling to best support the seasonality of Holiday Sales & Park Support teams.
Person Specification:
- Excellent customer service experience including complaint handling
- Excellent verbal and written communication skills
- Enjoy problem solving and working in a busy multichannel environment
- Selfmotivated and positive outlook
- Ability to confidently use systems and basic Microsoft Office knowledge
- Passionate and caring about improving owner experiences
