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Receptionist
3 months ago
The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority.
People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality.
We believe all skills can be taught Throughout your career with us, you'll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate's success and do so through our employee reward recognition schemes which encompass our 'HOME' ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 acccess to our employee assistance line and FREE fitness access.
Our benefits don't end there, in your spare time, we also offer free access to The Duke's golf course and superb discounts in our restaurants and spa.
Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.
About the Role
Our Front of House Team are the stars of our resort who warmly welcome our guests and are their point of contact throughout their stay with us.
By having a complete understanding of the department and of the hotel's various facilities and objectives the Receptionist will offer the very highest possible service, ensuring all guests have a memorable and magical stay.
Responsibilities:
To welcome guest with a cheerful and proper greeting
To check the guest into the hotel in a friendly and courteous manner
Upsell to best satisfy guest's needs and maximise hotel room revenue
To ensure that all guests are escorted to their rooms
To advise guests of the hotel information and opening times of the outlets
To explain the in-room facilities and point out the nearest fire exits
Greeting guests in a friendly and professional manner during check-outs, asking if their stay was satisfactory
To provide copy of their bill for review and explain guest room charges
To deal with any questions that might arise or ask the senior staff member on duty or FoH Manager for assistance
To process express check outs when necessary
To count the safe and reception floats at the beginning of the shift, ensuring there is a varied assortment of change and notes
To be responsible for the overall balance of the floats when on duty and to rectify any discrepancies
To ensure that the banking is done at the end of the shift based on the audit totals
To accurately post guest charges and payments
To ensure that all other departments takings are received, recorded and deposited in the drop safe
To have good knowledge of and assist switchboard with invoices.
About You
You will be a polite, friendly and confident individual who prides themselves on providing excellent customer service.
You'll also be an efficient administrator with a welcoming telephone manner and ideally, have recent working experience within Front of House in a hotel.
Having the willingness to go the extra mile and remaining calm and reliable under pressure are essential for this role.
Salary
This is a permanent full-time opportunity, working 40 hours per week over a flexible shift pattern, between the hours of 7.30 a.m.
