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Security Loading Bay Officer

3 months ago

London, Greater London, United Kingdom Mitie Full time

Job Overview

  • Manage the Loading Bay daily operations
  • Deliver excellent customer service
  • Maintain operational standards
  • Manage and effectively operate Loading bay systems and equipment
  • Maintain and implement operational standards and procedures
  • Operational compliance
  • X-Ray Screening & vehicle searches
  • Health and Safety
  • Loading Bay KPI's
  • Client and company reports & documentation
  • Logistics
  • Vehicle management

Main Duties
Operations

  • Support the Back of house/Logistics manager
  • Deliver a consistent high level of customer service
  • Access control of vehicles and personnel
  • Operate and manage client systems
  • Effectively communication in a professional, courteous & friendly manner
  • Manage events
  • Conduct xray screening
  • Conduct vehicle searches
  • Manage deliveries and collections
  • Queue management
  • Vehicle management
  • Conduct Banking of vehicles
  • Ensure the Loading Bay is Health & Safety compliant at all times
  • Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
  • Conduct audit patrols
  • Ensure KPI's and SLA's for the loading bay are always met or exceeded
  • Maintain high levels of housekeeping
  • Ensure the area is well kept, clean and tidy at all times
  • Incident and emergency response
  • Effectively manage and operate all site systems and equipment reporting and resolving any faults and issues
  • Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Liaise and work effectively with occupiers
  • Compliance have a full understand of all site procedures and policies including but not limited to: A.I's, risk
assessment and SOP's

  • Maintain a flexible and professional approach in dealing with all enquiries
  • Act as a brand ambassador of Shard Quarter at all times
  • Observe the dress code at all times
  • Completed all client and company reports and documentation
  • Work as part of a close team, communicating effectively with others.
  • Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and
stakeholders

  • Ensure PPE is utilised
  • Assist post room team when required
  • Manual handling
Rate of pay - £13.15 per hour

Training

  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous selfdevelopment as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;

  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

What we are looking for

  • SIA Licence
  • First Aid training
  • Banksman training
  • X-Ray Training
  • Ability to problem solve under pressure and multitask
  • Excellent written and verbal communication skills
  • Microsoft Office, Outlook, Word, Excel competent
  • Excellent interpersonal skills, able to work on own initiative and as part of a team
  • Highly responsive and proactive, able to own tasks from start to finish
  • Take responsibility for own actions
  • A willingness to learn and develop
  • High standards of professionalism