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Performance Support Officer

2 months ago

London, Greater London, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Interim Performance Support Officer - Waste Services

Reference no:
Islington RQ863687

Pay Rate:
£23.29 per hour PAYE

This opening assignment is for 2-3 mouths The post holder will primarily be responsible for supporting the delivery of key service operations across the Environment department in order to ensure that the departments' strategic aims are met. The role will support the Street Operations Service (Waste collection, Street Cleansing and other associated services) by managing key service IT systems, data-sets and performance data.

Key Responsibilities:

  • Design and deliver a range of projects supporting services across the department, deploying recognised project management methodology to effectively manage a range of projects.
  • Timely production of performance data and analysis to support the service and ensure the completion of relevant KPI sets including the completion of wastedataflow.
  • Manage and lead project teams including external contractors and stakeholders ensuring effective joinup between relevant projects and feeding into relevant layers of local authority governance.
  • Responsible for production of relevant project documentation including business cases, project initiation documents and project plans.
  • Responsible for the timely and accurate collection of performance data and management information and ensure that monthly, quarterly, and annual statistics are collated and disseminated in a timely manner.
  • Responsible for the management of key service systems to support ongoing service delivery including capita workforce management, operational backoffice systems, waste schedule database, online weighbridge system.
  • To be responsible for key service operations and activities including agency ordering, overtime management
  • To deliver problem solving outcomes to complex service and data enquires.
  • Deal with research, understand all operational related geographical information matters for the division, including data collection, data analysis, verification, storage, and representation. Perform database queries to extract data for analysis.
  • Assist with data quality checking and cleansing.
  • Use a range of analytical techniques such as data mining, time series forecasting and modelling techniques to identify and predict trends and patterns in data.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

  • Educated to degree level or professional qualification and at significant relevant professional experience in a management and business support / performance capacity in a comparable setting.

Knowledge & Experience:

  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Experience in the waste or cleansing sector or another demonstrable operational service.
  • Experience in using infographic and datavisualisation techniques for performance and intelligence reporting.
  • Experience of system management and utilization to support service delivery including in the development of service performance data.
  • Proven experience of managing complex array of performance data and KPIs to support service delivery.
  • Experience in using infographic and datavisualisation techniques for performance and intelligence reporting.
  • Able to liaise effectively with managers at all levels of the organisation, to challenge practice and instigate change and improvement where relevant.
  • Knowledge of and ability to keep informed of all legislation relating to the contractual, technical, and operational aspects of the service and to ensure the Council's statutory responsibilities are achieved.
  • Evidence of ability to present complex issues to a variety of audiences in written and verbal formats.

Skills & Abilities:

  • Data management and the ability to analyse, demonstrate and communicate performance trends.
  • Ability to develop and produce content to a high standard in a timely manner particularly performance reports, business cases and project documentation.
  • Skills and experience with a wide variety of different digital or IT system including daytoday management and for the extraction of performance data.
  • Ability to work independently and maintain a high degree of selfmotivation.
  • Good communication skills.
  • Ability to work within a highly pressurised environment working to sharp deadlines and to be resilient.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that ha

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