Office Administrator

1 week ago


Cowes, Isle of Wight, United Kingdom Home Instead Full time
Company Description

Home Instead have been supporting Island residents with individualised and person-centred care since April 2019.

With being a home care provider on the Isle of Wight to have been awarded
Outstanding by the Care Quality Commission.

Do you want to work with an outstanding care provider to provide the highest quality service, look no further


This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.


Job Description:


We are looking for an empathetic, organised individual to join our existing care management team to perform a wide variety of administrative tasks, in a timely manner to support the smooth running of the office.

You will need to have excellent communication skills, be flexible in your approach, coordinate office activities effectively and efficiently in order to provide the highest quality service to our clients and enjoy working in a fast-paced environment.

Care experience would be preferred but not essential as full training will be provided.

Your role will include some of the following duties:

  • Responsible for all aspects of office administration activities whilst being reactive to the needs of the business
  • Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate
  • Frequent use of Microsoft 365 including Word, Excel, Outlook etc
  • To participate in team meetings, performance reviews and take minutes and distribute as required
  • Liaise efficiently with external professionals and complete referrals as appropriate (training can be provided)
  • Manage the Care Professional initial information packs, ensuring upload of completed documentation and filed in appropriate personal files
  • Maintain effective systems ensuring that all filing and databases are kept up to date
  • Support the recruitment and preemployment checks processes where appropriate
  • Coordinate Care Professional retention activities such as newsletters and Care Pro of the month etc
  • Arrange appointments for Care Professional and family members with suitable members of staff and input into shared calendar
  • Support projects and IT initiatives where appropriate
  • Stock audit the office and PPE supplies and make sure it is in accordance with office and Care Professional needs
  • Carry out any other duties deemed necessary for the successful operation of the business
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
  • Being willing to provide care when necessary and take part in the On-Call rota would be an advantage

Qualifications:

  • Competent using office programs including Microsoft Office, Google Doc etc with the aptitude to leant new software systems
  • Proven experience in office administration within a busy office environment
  • Strong organisational skills with the ability to multitask and prioritise daily workload with strong time management skills
  • Selfmotivated and able to work flexibly, someone who is calm and compassionate who isn't afraid to get stuck in when the office is busy
  • Excellent written and verbal communication skills
  • Keen eye for detail and the ability to work accurately under pressure
  • Strong team player with the confidence to work alone
  • Discretion and confidentiality
Additional Information

Some of the many benefits of joining the Home Instead team include:

  • Salary of £21,000
  • £23,000 depending on experience
  • Free onsite parking at our office
  • 20 days paid holiday + bank holidays
  • Company Pension Scheme
  • Access to Blue Light Discount Card
  • Generous referafriend bonus
  • Opportunities to gain recognised qualifications and develop your career if desired
  • Colleague recognition, birthday celebrations, awards etc
  • Complementary Employee Assistance & Wellness Program
  • A great culture and the chance to make a real difference in your life and the lives of others


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