Commercial Support Officer

1 week ago

East Cowes, United Kingdom GKN Aerospace Full time

**Fantastic challenges. Amazing opportunities.**

GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.

**Job Summary**:
Due to an exciting period of growth we are now seeking a suitably qualified and experienced person to join the Integrated Programme Team as a Commercial Support Officer. This would be an excellent opportunity for the right person to come into the business, train, and develop an interesting and rewarding career within a global aerospace manufacturing company. We're looking for someone with a business & finance background (BTEC/NVQ or similar) with some administration/office experience - someone switched on, able to multi-task, and capable of communicating effectively with both our customers and internal stakeholders

Based in our East Cowes facility here on The Isle of Wight, and reporting into the Commercial Manager, the Commercial Support Officer will be responsible for supporting the day-to-day commercial operation of the business, and be responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.

**Responsibilities**:
Typical responsibilities will include:

- Process and support the company order book to reflect the customer purchase order requirements in a timely and professional manner.
- Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.
- Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.
- Co-ordination of Commercial communication to and from internal and external customers.
- Ability to integrate with internal processes and departments to highlight commercial issues to the program.
- Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.
- To support customer / change negotiations and implementation including analysis of data and pricing.
- Establishing and controlling robust document management in the IPT and towards/ from the customer.

**Job Qualifications**:

- Strong Maths & English qualifications
- Solid experienced gained within an office environment
- Advanced Excel skills (VLookups etc.), together with strong Word and Powerpoint abilities.
- First class communications skills (both written and verbal) with the confidence to speak effectively with customers.
- Self-starter with the willingness and ability to get up to speed quickly.

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

**A Great Place to work needs a Great Way of Working**

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.

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