Holiday Information and Customer Feedback Team

1 week ago


Yorkshire and Humberside, United Kingdom Rockpool Recruitment LTD Full time

Holiday Information & Customer Feedback Team Manager

Full-time, Hybrid (York area)


This is an exciting opportunity for a self-driven and motivated individual, to take on this new highly rewarding role of Holiday Information & Customer Feedback Team Manager within an impressive, large pan-European travel group.

The Holiday Information andFeedback Team (HIFT) is responsible for the uniquely detailed holiday information that customers receive before they travel.

The quality of information provided has a direct impact on the customer experience.

Holiday Information & Feedback Team Manager - What will I be doing?

  • You will bring fresh ideas to deliver efficiencies and improvements to enhance the customer experience
  • You will be fully involved in any projects required to inform the evolution of processes, tools and systems.
  • You should be comfortable challenging current processes and systems to ensure that everyone is working in the best way possible and drive a mentality of continuous improvement
  • Regular reporting of key insights on customer feedback and NPS scores for Product, Marketing and other key senior management stakeholders
  • Meet regularly with team members to review performance and progress on team and individual goals and objectives

Holiday Information & Feedback Team Manager - What experience do I need?

  • Proven track record of delivering high levels of customer service
  • You will be an experienced manager used to working in a pressurized environment
  • Excellent communication skills are essential (written and verbal)
  • You will be able to demonstrate accuracy and attention to detail
  • Knowledge of consumer legislation, specifically travel law
  • Natural problem solver and able to manage multiple initiatives

Holiday Information & Feedback Team Manager-
what else do I need to know?


This is a great opportunity for someone to join a business that is going through an exciting period of growth.

You will be joining a high performing and enthusiastic team who are all passionate about the bespoke holidays they offer.

Amazing benefits areoffered which include a discount scheme on holidays across the group and healthcare cashback scheme. The offices are in a stunning remote location therefore it is essential that you can drive.

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