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Temporary Customer Liaison Executive
3 weeks ago
**Customer Liaison Executive - York area**
**Temporary, 6-month fixed term contract**
This is an exciting opportunity for a self-driven and motivated individual, to join the Holiday Information and Feedback Team (HIFT) and support them through the peak travel season. The team respond and react to customers' feedback and are passionate aboutdelivering exceptional customer service.
**Customer Liaison Executive - What will I be doing?**
- You will deal with customer feedback which is gathered through customer satisfaction questionnaires (CSQ)
- Review CSQ summarise key points and escalate any concerning feedback
- Respond to any post-holiday correspondence with customers
**Customer Liaison Executive - What experience do I need?**
- Able to demonstrate a passion for exceptional customer service
- Excellent communication skills working with accuracy and attention to detail
- Experience of working in a team in a fast paced environment
- Working in an objective way, making decisions with empathy putting the customer first
**Customer Liaison Executive - what else do I need to know?**
This is a great opportunity for someone to join this high performing and enthusiastic team to support them during the peak travel season. Amazing benefits are offered which include a discount scheme on holidays across the group and healthcare cashback scheme.The offices are in a stunning remote location, so it is essential that you can drive.
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