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Resident Liaison Officer

4 months ago

West Yorkshire, United Kingdom PSR Solutions Full time

I am currently recruiting for a Resident Liaison Officer on a temporary contract until October 2024. You will be working on a Social Housing Scheme which includes the installation of a sprinkler system, and a range of improved fire safety measures throughout.

Job Description

Understands the needs of the residents
Investigating and resolving all complaints
Facilitate communication and collaboration between departments, teams, or organisations
Act as a tenants advocate and representative to ensure their interests are represented and addressed
Identify and resolve any conflicts or issues that arise between different partiesRequirements

Proven experience working as a RLO.
Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners.
Analytic mindset with the ability to identify problems, evaluate alternatives, and propose practical solutions.
Proficiency in negotiation and conflict resolution techniques to manage differing opinions and reach consensus.
Strong organisational skills to handle multiple tasks, prioritise responsibilities, and meet deadlines.
Ability to work effectively in cross-functional teams and facilitate collaboration among individuals with diverse backgrounds and perspectives.
Meticulousness in managing information, documentation, and communication to ensure accuracy and quality.
Flexibility to adapt to changing circumstances, priorities, and stakeholder's needs.For more information, call Hayley on (phone number removed)