Customer Services Coordinator
1 week ago
Our international client based in Bracknell; Berkshire requires a Customer Service Coordinatorto join their busy team.
The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.
Our client is looking for a warm and friendly personality who really enjoys working with Customers to provide enthusiastic and high-quality service.
Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.
Responsibilities:
- Processing of customer applications.
- Validation of agreement documentation.
- Building and maintaining strong relationships.
- Providing advice and expertise to the Network.
- Handling customer phone calls and written inquiries in a professional manner
- Making amendments to our customers ' finance agreements.
- Allocating manually paid monies to customers' agreements accurately.
- Processing customer complaints to a compliant high standard.
- MS Office Suite and SAP
Qualifications, skills, and experience required:
- Experience in a customer service environment.
- Preferably enjoys working in a high-pressure call centre.
- Great communicator with the ability to build relationships with customers and colleagues.
- First-class organizational skills with a strong ability to multitask.
- Conscientious self-starter who makes sure that objectives are achieved
- Quality conscious with an eye for detail
Monday to Friday, you will also be required to work Saturdays too. Shift Pattern: 8am-4pm, 9am-5pm and 10am-6pm on a 35 hours per week.
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