Customer Services Coordinator

1 week ago


Bracknell, Bracknell Forest, United Kingdom Parkside Office Professional Full time

Our international client based in Bracknell; Berkshire requires a Customer Service Coordinatorto join their busy team.

The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

Our client is looking for a warm and friendly personality who really enjoys working with Customers to provide enthusiastic and high-quality service.

Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.

Responsibilities:

  • Processing of customer applications.
  • Validation of agreement documentation.
  • Building and maintaining strong relationships.
  • Providing advice and expertise to the Network.
  • Handling customer phone calls and written inquiries in a professional manner
  • Making amendments to our customers ' finance agreements.
  • Allocating manually paid monies to customers' agreements accurately.
  • Processing customer complaints to a compliant high standard.
  • MS Office Suite and SAP

Qualifications, skills, and experience required:

  • Experience in a customer service environment.
  • Preferably enjoys working in a high-pressure call centre.
  • Great communicator with the ability to build relationships with customers and colleagues.
  • First-class organizational skills with a strong ability to multitask.
  • Conscientious self-starter who makes sure that objectives are achieved
  • Quality conscious with an eye for detail

Monday to Friday, you will also be required to work Saturdays too. Shift Pattern: 8am-4pm, 9am-5pm and 10am-6pm on a 35 hours per week.



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