Customer Service Representative
1 week ago
Consult are proud to be working with one of the worlds leading providers of premium dental implant systems with a clear goal to improve the quality of life for patients and provide clinicians with innovative and evidence-based dental products.
Our clientare seeking a driven and talented Customer Service Representative to join their team in Bracknell.You will be rewarded with a great renumeration package along with a quarteley KPI bonus and an on site gym and café.
With a full suite of additional services,education & support - this is a unique opportunity to work for a leading dental implant company that truly understands the importance of commitment to each of its patients.
Responsibilities:
- Develop and implement a sales plan for existing and new customers, access their needs and characteristics.
- Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland
- Processing of all orders in a timely and professional manner up to invoice stage. To pass to Logistics Support Operative for picking and packing the finished inventory
- Respond to customers requests for literature and materials support.
- Processing of the company's customer complaints, warranty claims and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices.
- Assists and provides customers with technical assistance when required
- Interact with Territory Managers to promote and maintain current and consistent communication regarding their customers
- Build sustainable relationships with customers through open and interactive communication, Identify and assess customers needs to achieve satisfaction
- Interact with accounting to maintain accurate customer accounting records.
- Maintain and improve systems for order processing and customer activity
- Provide feedback on the efficiency of the customer service processes
- Close out end of day in a timely manner.
- Maintain a tidy work environment
- Provide cover in logistics during sickness and annual leave
About You:
- Minimum of 3 years Customer Services experience
- Excellent communication skills
- Works well under pressure
- Work as part of a team whilst using own initiative
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