![Foundation Home Loans](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
1 week ago
About us:
Foundation Home Loans are a specialist mortgage lender, based in Bracknell in Berkshire.
We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages.
We are looking to enhance our team and currently have a vacancy for an experienced Customer Service Associate. This is an office based role in modern offices in the Bracknell area.What we are looking for:
Our Customer Service Associates effectively manage all Customer Services activity in line with company policies and procedures.
As part of a growing department, the successful applicant will engage with customers across the full range of mortgage servicing activities and become expert in key workflows within a specialist team.
We are looking for someone who has a confident telephone manner and the ability to effectively communicate with our customers.
You will have proven Customer Services telephonic experience, ideally with a Financial Services/Mortgage company, have excellent time management skills, be organised, efficient and flexible.
Our people embrace our values:
Fair - We are open minded and make unbiased, consistent decisions
Accountable - We take ownership of situations so that our customers experience efficiency
Customer first - We understand what our customers want and build strong relationships
Transparent:
- We communicate clearly and concisely, ensuring that we are open with information
Pay:
Up to £28,000.00 per year
Benefits:
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- Private medical insurance
- Referral programme
Ability to commute/relocate:
- Bracknell: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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