Onecall Lead Coordinator

2 weeks ago

Lancing, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time
An exciting opportunity has arisen to join the OneCall team as a Lead Coordinator.

The Lead Coordinator is an exciting and autonomous role supported by the Team Lead and the Senior Clinical Assessors.


You will possess a positive and supportive skillset, with the ambition and drive to train, enthuse and support the skills, competencies and knowledge of a team of coordinators and administrators, ensuring they have the tools to deliver the right care at the right time, compassionately and effectively, to the service users of OneCall in West Sussex.


You will possess excellent communication skills to enable you to positively engage with multidisciplinary teams and be able to support, enhance and lead a team of coordinators to achieve success.


The Lead Coordinator will be responsible for a wide range of duties, supporting the Team Lead with, including but not limited to; Staff Training, Supervisions, Call Monitoring, Audits, Requests for Information, Record Keeping, Appraisals & Ongoing Training Needs, Monitoring of Staff Activity, Problem-Solving and ensuring that Team Rosters are both complete & compliant, in amongst other duties as required.


As Lead Coordinator, you will also be required to answer the phones in a professional and timely manner as required by the needs of the service, showing leadership by demonstration and you will be a key part of ensuring that there is a positive and supportive culture, with patients at the heart of everything we do in OneCall.


As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently.

We employ around 5000 staff and provide community services to a population of 1.3 million people.


Our vision is to provideexcellent care at the heart of the communityand achieving the highest level of service is our top priority.

We develop and nurture our staff and recognise that they are our greatest asset.


We give them clear career pathways, support their wellbeing, recognise, and value their diversity and provide them with the leadership, skills, and knowledge they need to deliver the best care for our patients now and in the future.


  • Positive staff survey results
  • The Care Quality Commission (CQC) rates our quality of services as good with
outstanding features

  • Ranked in the top 120 best places to work (accredited by HSJ Best Places to Work)
  • Ranked outstanding and in top 10 of the national 'Learning from mistakes' league
  • Stunning locations in Sussex, surrounded by the South Downs and the coast
  • A great working environment in the community, in patients homes and our
community hospitals

  • Excellent training and development opportunities
  • A Living Wage Employer with great rates of pay
  • Flexible working options including overtime
  • Supportive team environment
  • Cost effective and convenient workplace nurseries
  • Staff networks: LGBT, BAME, Religion and Belief and Disability
  • To act as a key point of contact for the OneCall service, ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.
  • To provide business support, project management support and specialist administrative services to the Team Lead and team.
  • To ensure that the service is supported operationally and clinically managed through the use of appropriate systems, procedures, and processes.
  • The post holder will work closely with the OneCall Team Lead and team across both sites. They will need to communicate on a regular basis with the OneCall Team as well as being required to liaise with staff and managers from other Sussex Community NHS Foundation Trust Services including IT, Telecommunications and Purchasing. These discussions will include matters relating to service delivery, in particular activity data and qualitative feedback to provide reasons why service delivery is being or has been challenged.

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